Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
Did you receive any error message at any point to help determine what the cause of the issue could be?
When using Web Connect, if you did not see any error and did not receive any downloaded transactions, please take a moment to review the steps and information available here.
Please let me know how it goes!
Thank you for
reaching out on the community and telling us about your issue. I was taking a look over the post and the update following it. We do currently have an alert out for Synchrony branded cards. If you wouldn't mind could you please do the following steps below
Please go to Help > Report a problem. In the "Subject" data entry field, please enter the title "SYNCHRONY".
Please also include a description of your exact pathway and any error messages you received.
Please do send in the Connlog.txt, CONNOLD.txt, OFXLOG.txt, QCSLog.txt and SyncLog.txt
This should help get us more information so that we're able to get the issue resolved. Once we're seeing a resolution I'll also let you know.
Hello @Sam Street
Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issues you're having. Are you having issues with downloading the transactions directly through quicken or are you importing the file from the bank using the QFX? I believe you're using the downloaded qfx file from the website. If you wouldn't mind could we try to deactivate and then import the QFX file into the file. The article to deactivate can be found below.https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
Once that's done go ahead and try reimporting the file. It will ask you to reconnect it to an account so you'll choose the account you've previously had chosen.
Once you have a chance try it out and let us know how it goes! If it doesn't work we'll see what we can try next.
Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Are you currently using quicken to download transactions directly or are you downloading a file from the website and then importing it first? We've seen some customers with similar issues but I'd like to make sure first. How long has this been happening as well? Do you have any other synchrony bank accounts that this is happening to?
Once you get a chance let us know some more details and we'll see what our next best step is.
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