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Downloaded loan balance incorrect, then unfixable CC-800 error

I just set up a new car loan online in quicken. The balance is about 10,000 off. When I log in to the finance company's own website, the balance is correct. I tried updating, but received a "CC-800" error ("one or more accounts at [finance company] have been deleted"). I click "fix it," then the "Update now button." After clicking "update now" I get message that says "Success! Account update is successful." But it really isn't, as problem persisists and same error when updating.

Thank you for your help.


  • Hello @ChicagoQuick

    Thank you for reaching out on the community and telling us about your issue. I apologize for the issue you're having. That is a bit odd. What financial institution are you having troubles with? I am wondering though are the transactions inside the register of the account accurate? 

     In this case since it's so new we could actually try to re add the loan to see if we're able to get a correct balance. You should be able to try again by deleting the current account and re adding it. To delete the account you right click on the account under the account bar and selecting edit/delete account. In the bottom left you'll see delete account. You'll be able to re add the account like you previously had when connecting it.

    Once you get a chance let us know some more details and see if re adding the account helps us with correcting the balance.


    Quicken Francisco

  • UKRUKR SuperUser ✭✭✭✭✭

    For whatever it's worth ... I would not bother attempting to activate any loan or mortgage account for downloading.  (Not discussing LOC or HELOC accounts here)

    An online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    • Effective with Quicken Windows 2018+
      you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not a Category.
    • Users of Quicken 2017 and older:
      If you want to have full control over both the loan account register and the payment transactions you need to set up your loan account as a "manual loan account" and use the Scheduled Reminder created by the setup process to record your payment transaction on or before the due date.
      If you have already established a connected loan account and are having problems with it please take a look at this:
      How to convert back to a manual loan


    Since you're attempting to set up a new loan account, create a "manual" loan account that is not connected to the bank for downloading. When you start the Add Account process select the account type and on the next screen click the "manual loan account" text link at the bottom of the screen. Perform the loan setup as of the next payment due and set up to use a Scheduled Reminder for the monthly payment from your Checking account. It will correctly transfer the amount of principal (and optional additional principal) from Checking to your loan account register in Quicken.

    Does the monthly payment include "Escrow Withholdings" (taxes, insurance withheld and paid for by the mortgage company)?
    If so, before you begin to set up the loan, set up an "Escrow" account (as Asset type account), so that the Scheduled Reminder can include the escrow amount as transfer to the Escrow account register.

    Now all you have to worry about is to make the monthly payment on time. I recommend authorizing the mortgage company to withdraw payment plus escrow automatically from your checking account every month, on the Due Date.

  • ChicagoQuickChicagoQuick Member ✭✭
    Thanks for your input. I see your point. On the other hand, I think it would be useful to know that the finance company's balance is the same as mine.
  • ChicagoQuickChicagoQuick Member ✭✭
    @Quicken Francisco Thank you for responding. The account was newly set up with the auto finance company (Kia Motors Finance). The CC-800 error has now become a CC-501 error ("error on the Quicken server"). Based on the FAQ, it seems that I have to contact Quicken customer service to resolve this.
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