CC-503 Error after R29.12 Update [edited]

Judyrb

CC-503 during one-step update for Schwab Bank. I get 6 position numeric code to enter, but the screen there for months disappeared. Without the 2-factor authentication, Quicken cannot log in to Schwab Bank and thus gets Cc-503. It then attempts to "fix it" and is "Successful", but no transactions download. This process repeats. Confirmed with Schwab they made no changes. But Quicken's new 29.12 version (installed 9/23/20) eliminated the screen for entereing the security code, thus iti will NEVER be able to log in and download transactions unless I disable this security. It worked successfully for the 6 months I have had this authentication method and Quicken had no problem downloading transactions.

Quicken Anja

Hello @Judyrb,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

Please, review and follow the error-specific deactivate/reactivate instructions found in this support article regarding error CC-503.

I hope this helps!

Judyrb

Anja, Good news! First, your solution was correct though I backed into it. In the Account Bar there was a red circle with horizontal line icon (undocumented in Quicken Help) beside the account. (With Quicken support, multiple backup restores had occurred previously. I saw CC-800 message before that circle appeared on that account).

9/28 - Clicked on Schwab Investor account.
• It presented me with the One step update activation screen on which I had to enter the user name and password and the bottom right said Connect.
• It then presented the Security screen!! That allowed me to get the code from my phone and enter it. (first time EVER!!)
• It presented the screen with the Schwab Bank, found one account and the choice to Link to Existing account, which I did correctly.
• Next screen said it was downloading <270 days of transactions.
• Download occurred for 2+ months of transaction, accepted all and deleted extras.
• So the reactivation worked. Would a normal one step update present the security screen? Wait till next day
9/29 – One step update worked fine. Security screen presented correctly. No tx to download
9/30 – One step update worked fine. Security screen presented correctly. One tx downloaded
Thanks!!

Quicken Anja

Hello @Judyrb,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

Please, review and follow the error-specific deactivate/reactivate instructions found in this support article regarding error CC-503.

I hope this helps!

Judyrb

Anja, Good news! First, your solution was correct though I backed into it. In the Account Bar there was a red circle with horizontal line icon (undocumented in Quicken Help) beside the account. (With Quicken support, multiple backup restores had occurred previously. I saw CC-800 message before that circle appeared on that account).

9/28 - Clicked on Schwab Investor account.
• It presented me with the One step update activation screen on which I had to enter the user name and password and the bottom right said Connect.
• It then presented the Security screen!! That allowed me to get the code from my phone and enter it. (first time EVER!!)
• It presented the screen with the Schwab Bank, found one account and the choice to Link to Existing account, which I did correctly.
• Next screen said it was downloading <270 days of transactions.
• Download occurred for 2+ months of transaction, accepted all and deleted extras.
• So the reactivation worked. Would a normal one step update present the security screen? Wait till next day
9/29 – One step update worked fine. Security screen presented correctly. No tx to download
9/30 – One step update worked fine. Security screen presented correctly. One tx downloaded
Thanks!!

Quicken Anja

Perfect, and you're very welcome!

Thanks for checking back and letting us know.
I'm glad to hear that worked for you.