Synchrony Bank - Amazon

jprash78

We have an Amazon Prime card and the account was added to Quicken and downloading transactions for over a year.
Recently, it began acting up and after trying to fix I deactivated and now it will not reactivate.
I believe the account is trying to connect to https://auth.synchronybank.com/account/login.
It should be going to https://amazon.syf.com/login/.
How do I fix this problem?

Frankx

Hi @jprash78,

I actually believe that the correct web address for that card is as follows: http://www.syncbank.com/amazon

To fix it I suggest that you do the following:
1) Backup your Quicken data file;
2) Make sure that the account is deactivated by opening the account and clicking on the "Gear" icon in the upper right > select "Edit account details";
3) In the "General" tab, delete everything in the "Financial institution" box: 
4) Next click on the "Online Services" tab > make sure the "Set up Now..." button is visible.  If it is not, press the "Deactivate" button > Click "Yes" in the pop-up screen > close the Quicken application.
5) Re-open Quicken and open the credit card account - click on the "Gear" icon in the upper right > select "Set up online";
6) In the "Enter the name of your financial institution" window, type "Amazon.com" > then click on "Amazon.com Store Card - Synchrony";
7) on the next screen, type in your "user name" and "Synchrony password; then hit the "Connect" button.

This should reconnect your existing account to the bank.  Let me know how this goes or if you have any follow-ups.

Frankx

splasher

You can't personally.  You will need to contact Quicken Support  to resolve this.

As a side note, Quicken does not necessarily use the same URL to make it connections as a user.  The FIs will give Q a special URL for its connection.

Tom Young

I could find only three instances of the work "amazon" in fidir.txt and the only one that made sense to me as a connection Quicken could use was

Amazon.com Store Card - Synchrony        http://www.syncbank.com/amazon

though I believe the "Store Card" is different than the "Prime Card."

The first address in your post is associated with Synchrony Bank Credit Cards and I couldn't find the second address you posted in fidir.txt.

Amazon seems to have relationships with different banks for their Prime card - mine comes from Chase - and I'd certainly expect that they would all play nice with Quicken, so you might want to call Synchrony Bank and see if you can figure this one out.

Frankx

Hi @jprash78,

I actually believe that the correct web address for that card is as follows: http://www.syncbank.com/amazon

To fix it I suggest that you do the following:
1) Backup your Quicken data file;
2) Make sure that the account is deactivated by opening the account and clicking on the "Gear" icon in the upper right > select "Edit account details";
3) In the "General" tab, delete everything in the "Financial institution" box: 
4) Next click on the "Online Services" tab > make sure the "Set up Now..." button is visible.  If it is not, press the "Deactivate" button > Click "Yes" in the pop-up screen > close the Quicken application.
5) Re-open Quicken and open the credit card account - click on the "Gear" icon in the upper right > select "Set up online";
6) In the "Enter the name of your financial institution" window, type "Amazon.com" > then click on "Amazon.com Store Card - Synchrony";
7) on the next screen, type in your "user name" and "Synchrony password; then hit the "Connect" button.

This should reconnect your existing account to the bank.  Let me know how this goes or if you have any follow-ups.

Frankx

thecreator

jprash78 said:

We have an Amazon Prime card and the account was added to Quicken and downloading transactions for over a year.
Recently, it began acting up and after trying to fix I deactivated and now it will not reactivate.
I believe the account is trying to connect to https://auth.synchronybank.com/account/login.
It should be going to https://amazon.syf.com/login/.
How do I fix this problem?

Hi @jprash78 ,

Since you have Deactivated it, don't use Account Overview, but go to the following:

At the top, click File. Click New Quicken File. Dot New Quicken Account and click OK.

After entering amaz and it finds the below. Click Next.

I just tried setting this up in a New Quicken Data File and it worked just fine.

Just enter your Login and password from: https://amazon.syf.com/login/ .

thecreator

Tom Young said:

I could find only three instances of the work "amazon" in fidir.txt and the only one that made sense to me as a connection Quicken could use was

Amazon.com Store Card - Synchrony        http://www.syncbank.com/amazon

though I believe the "Store Card" is different than the "Prime Card."

The first address in your post is associated with Synchrony Bank Credit Cards and I couldn't find the second address you posted in fidir.txt.

Amazon seems to have relationships with different banks for their Prime card - mine comes from Chase - and I'd certainly expect that they would all play nice with Quicken, so you might want to call Synchrony Bank and see if you can figure this one out.

Hi @""Tom Young" ,

I could not find the Amazon Prime Rewards Visa Signature Card from Chase in Quicken. Were you able to add it through Quicken? Out of Curiosity.

jprash78

> @splasher said:
> You can't personally.  You will need to contact Quicken Support  to resolve this.As a side note, Quicken does not necessarily use the same URL to make it connections as a user.  The FIs will give Q a special URL for its connection.

That makes sense thank you

jprash78

> @Frankx said:
> Hi @jprash78,
>
> I actually believe that the correct web address for that card is as follows: http://www.syncbank.com/amazon
>
> To fix it I suggest that you do the following:
> 1) Backup your Quicken data file;
> 2) Make sure that the account is deactivated by opening the account and clicking on the "Gear" icon in the upper right > select "Edit account details";
> 3) In the "General" tab, delete everything in the "Financial institution" box: 
> 4) Next click on the "Online Services" tab > make sure the "Set up Now..." button is visible.  If it is not, press the "Deactivate" button > Click "Yes" in the pop-up screen > close the Quicken application.
> 5) Re-open Quicken and open the credit card account - click on the "Gear" icon in the upper right > select "Set up online";
> 6) In the "Enter the name of your financial institution" window, type "Amazon.com" > then click on "Amazon.com Store Card - Synchrony";
> 7) on the next screen, type in your "user name" and "Synchrony password; then hit the "Connect" button.
>
> This should reconnect your existing account to the bank.  Let me know how this goes or if you have any follow-ups.
>
> Frankx

this sounds promising I can remember doing this years ago to fix some accounts that broke connection thank you

Tom Young

@thecreator

The card has worked perfectly in Quicken since setup in 2004.  The FI is simply "Chase" and the Amazon card shows up along with my Chase-branded when I log into Chase.com.

jprash78

Thanks everyone for responding.
Franks idea seems to work.
I'll revert w more questions after I break more stuff

Frankx

Glad to hear!

Frankx