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Synchrony Bank - Amazon

We have an Amazon Prime card and the account was added to Quicken and downloading transactions for over a year.
Recently, it began acting up and after trying to fix I deactivated and now it will not reactivate.
I believe the account is trying to connect to https://auth.synchronybank.com/account/login.
It should be going to https://amazon.syf.com/login/.
How do I fix this problem?

Best Answer

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    You can't personally.  You will need to contact Quicken Support  to resolve this.
    As a side note, Quicken does not necessarily use the same URL to make it connections as a user.  The FIs will give Q a special URL for its connection.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    I could find only three instances of the work "amazon" in fidir.txt and the only one that made sense to me as a connection Quicken could use was
    Amazon.com Store Card - Synchrony        http://www.syncbank.com/amazon
    though I believe the "Store Card" is different than the "Prime Card."
    The first address in your post is associated with Synchrony Bank Credit Cards and I couldn't find the second address you posted in fidir.txt.
    Amazon seems to have relationships with different banks for their Prime card - mine comes from Chase - and I'd certainly expect that they would all play nice with Quicken, so you might want to call Synchrony Bank and see if you can figure this one out.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    jprash78 said:
    We have an Amazon Prime card and the account was added to Quicken and downloading transactions for over a year.
    Recently, it began acting up and after trying to fix I deactivated and now it will not reactivate.
    I believe the account is trying to connect to https://auth.synchronybank.com/account/login.
    It should be going to https://amazon.syf.com/login/.
    How do I fix this problem?

    Hi @jprash78 ,

    Since you have Deactivated it, don't use Account Overview, but go to the following:

    At the top, click File. Click New Quicken File. Dot New Quicken Account and click OK.
    After entering amaz and it finds the below. Click Next.



    I just tried setting this up in a New Quicken Data File and it worked just fine.

    Just enter your Login and password from: https://amazon.syf.com/login/ .




    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Tom Young said:
    I could find only three instances of the work "amazon" in fidir.txt and the only one that made sense to me as a connection Quicken could use was
    Amazon.com Store Card - Synchrony        http://www.syncbank.com/amazon
    though I believe the "Store Card" is different than the "Prime Card."
    The first address in your post is associated with Synchrony Bank Credit Cards and I couldn't find the second address you posted in fidir.txt.
    Amazon seems to have relationships with different banks for their Prime card - mine comes from Chase - and I'd certainly expect that they would all play nice with Quicken, so you might want to call Synchrony Bank and see if you can figure this one out.

    Hi @""Tom Young" ,

    I could not find the Amazon Prime Rewards Visa Signature Card from Chase in Quicken. Were you able to add it through Quicken? Out of Curiosity.


    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • jprash78
    jprash78 Member ✭✭
    > @splasher said:
    > You can't personally.  You will need to contact Quicken Support  to resolve this.As a side note, Quicken does not necessarily use the same URL to make it connections as a user.  The FIs will give Q a special URL for its connection.

    That makes sense thank you
  • jprash78
    jprash78 Member ✭✭
    > @Frankx said:
    > Hi @jprash78,
    >
    > I actually believe that the correct web address for that card is as follows: http://www.syncbank.com/amazon
    >
    > To fix it I suggest that you do the following:
    > 1) Backup your Quicken data file;
    > 2) Make sure that the account is deactivated by opening the account and clicking on the "Gear" icon in the upper right > select "Edit account details";
    > 3) In the "General" tab, delete everything in the "Financial institution" box: 
    > 4) Next click on the "Online Services" tab > make sure the "Set up Now..." button is visible.  If it is not, press the "Deactivate" button > Click "Yes" in the pop-up screen > close the Quicken application.
    > 5) Re-open Quicken and open the credit card account - click on the "Gear" icon in the upper right > select "Set up online";
    > 6) In the "Enter the name of your financial institution" window, type "Amazon.com" > then click on "Amazon.com Store Card - Synchrony";
    > 7) on the next screen, type in your "user name" and "Synchrony password; then hit the "Connect" button.
    >
    > This should reconnect your existing account to the bank.  Let me know how this goes or if you have any follow-ups.
    >
    > Frankx

    this sounds promising I can remember doing this years ago to fix some accounts that broke connection thank you
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    The card has worked perfectly in Quicken since setup in 2004.  The FI is simply "Chase" and the Amazon card shows up along with my Chase-branded when I log into Chase.com.
  • jprash78
    jprash78 Member ✭✭
    Thanks everyone for responding.
    Franks idea seems to work.
    I'll revert w more questions after I break more stuff :D
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Glad to hear!

    Frankx


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
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