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Quicken does not update daily investment closing prices for ETFs.

I have been unable to update pricing for ETF investment since the end of September. Other investments update with no issues.
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Best Answer
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Quicken_Tyka Moderator mod
Hello @coffeepotgrounds and @Dwight105
Thank you for taking the time to visit the Community to report this issue, although I apologize for any frustration that this has caused.
This is a known issue and is currently being investigated it has been discovered that this issue is due to a recent change in getting price updates.Securities with incorrect details were causing errors that slowed down updates so at this time only securities of the type 'Stock" an "Mutual Fund" will update.
You may work around this issue by navigating to Window > Security list and editing the types to be a stock or mutual fund.
We are currently investigating this issue to provide a more permanent solution.
Thank you for your patience.
-Quicken Tyka
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Answers
What’s wrong?
And how can I fix it?
My one mutual fund updated as usual.
Anybody else having this problem?
Thank you for taking the time to visit the Community to report this issue, although I apologize for any frustration that this has caused.
This is a known issue and is currently being investigated it has been discovered that this issue is due to a recent change in getting price updates.
Securities with incorrect details were causing errors that slowed down updates so at this time only securities of the type 'Stock" an "Mutual Fund" will update.
You may work around this issue by navigating to Window > Security list and editing the types to be a stock or mutual fund.
We are currently investigating this issue to provide a more permanent solution.
Thank you for your patience.
-Quicken Tyka
This issue is still ongoing and has no ETA available at this time.
Thank you for your patience.
-Quicken Tyka
Check Quicken > Preferences... > Connected Services [tab]
Is the box checked for "Automatically update investment quotes every 60 minutes"?
From some brief testing, it appears that this box needs to be checked to download quotes at launch. The test prompt for this box should day "at launch and then every 60 minutes" if that's really the case.
Thank you for taking the time to visit the Community to report this issue.
What you have described is an ongoing issue. I have moved your post to the ongoing thread.
There is no ETA, however, I will update this post as soon a more information becomes available.
Thank you,
-Quicken Tyka
HOWEVER, the one preferred stock that I have is NOT showing the proper closing price. Wells Fargo Series N with symbol WFC.N or WFC/PRN depending on where you get the quote, is clearly not being updated.
dmacgolf70: could you list a couple of the preferreds that are wrong for you? Your and my example ticker symbols might help the Quicken staff to track down the bug.
IJJ,FTA,GLD,XLF fulllist in image
Thank you for posting about your concern.
Just so I have it straight in my head - from within one Schwab IRA account, half the stocks update, and half do not? Is that correct?
What version of Quicken are you using, and what Mac OS are you on?
Do you get any error messages at all? If so, exactly what does the error message say?
With the brief information provided, I don't yet have enough to point you to an ultimate solution. Please provide more details. As well, you ware welcome to contact support directly for one-on-one help.
Hello @dmacgolf70
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. With how long its been since the last time you were able to update your prices I believe it would be best to contact Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly. I'll leave our hours down below so you can find a time that works best for you.
Thanks,
Quicken Francisco
Quicken Phone Support Current Hours of Operation:
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To be precise, two individual stocks don't show daily changes, while the other three are ETFs and they update properly. All from within the same Schwab IRA account. This is recent development, from about a week ago. Quicken version is the latest, 5.18.2 and Mac OS as well the latest, Catalina, 10.15.7. No error messages whatsoever. Screenshot attached. Thanks.
This issue is still ongoing and has no ETA available at this time.
Thank you for your patience.
-Quicken Tyka
This issue is still ongoing and has no ETA available at this time.
Thank you for your patience.
-Quicken Tyka