Anyone having problems accessing anything on File menu?

aztomtree

All file functions since 29.22 are broken. Cannot click on open file, find file, cannot validate file (unable to close). just adding to the list of things that are broke

Greg_the_Geek

What is the full path to the folder that contains your Quicken data file on the hard drive? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?

Rocket J Squirrel

You shouldn't have to disable CFA. I run Quicken on 2 Win10Pro PCs with CFA enabled. You just have to keep your eye on the notifications and allow everything Quicken-related through. Each time you allow something through, restart Quicken and try again. Then you'll hit the next blocked file and have to let that through and restart Q. Eventually it should run smoothly.

aztomtree

You are 100% correct. I forgot that I had turned off notifications a few days ago. I couldn't figure why I wasn't getting notified once I saw where the problem was. Once I turned it on I was good to go and turned ransomware back on

Quicken Anja

Hello @aztomtree,

Thank you for taking the time to reach out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. Since the options in the File menu aren't currently working, you will need to open your Windows File Explorer and navigate to the location where your backups are saved. Then, double-click on the backup you would like to use to restore.

Let us know how it goes!

Sherlock

I suggest you perform a clean uninstall, install and update.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken

aztomtree

It's still screwed up. I have completely removed, run cleanup tool and reinstalled. Most file functions do not work. The program saves nothing. The password vault will not save anything and the program crashes and sends me to Bugsplat to report the crash. I hate the fact that you cannot defer installs of new versions without an auto download and install.

Greg_the_Geek

What is the full path to the folder that contains your Quicken data file on the hard drive? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?

aztomtree

It was the Controlled Folder Access. Had to turn off the feature because allowing only the app only partially works. Quicken fires a uses temp files on every start of the app that get blocked as well. Thanks

Rocket J Squirrel

You shouldn't have to disable CFA. I run Quicken on 2 Win10Pro PCs with CFA enabled. You just have to keep your eye on the notifications and allow everything Quicken-related through. Each time you allow something through, restart Quicken and try again. Then you'll hit the next blocked file and have to let that through and restart Q. Eventually it should run smoothly.

aztomtree

You are 100% correct. I forgot that I had turned off notifications a few days ago. I couldn't figure why I wasn't getting notified once I saw where the problem was. Once I turned it on I was good to go and turned ransomware back on