Can't download Citibank accounts today- 101/Mac 601/Windows
Best Answer
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Hello @igorpr
Thank you for taking the time to visit the Community to post your issue, although I apologize that you are experiencing this trouble
At this time, there is no listed alert or known issue with Citibank, although I see that there are a handful of members here reporting issues with them.
As this Community is mainly user to user, we do not have the necessary tools to review log files and create escalations for online banking issues.
On Monday, I would recommend contacting support directly for assistance. Support has the tools to generate help tickets, which the Community does not have. Tickets help gauge user impact which can then be used to open a ticket with our service providers.
https://www.quicken.com/support#contact-support
Please be sure to communicate to support how long you have been experiencing this issue.
Thank you,
-Quicken Tyka
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Answers
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I just downloaded via Direct Connect without problem.Quicken Mac Subscription; Quicken Mac user since the early 90s0
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This is error message:
Partial download (-28)
CP_SCRIPT_ERROR: ccscrape 101
General error: Layout not available in investment flow0 -
its back since yesterday....I was able to get one or two gear wheel updates in yesterday, today POct 23 Friday, zero success...even after deactivate-reactivate, shut PC..same..I am told its a expanding problem with Citi banking accounts yet I am not seeing any posts or escalations, let alone reasons or timelines on repair1 -
Started yesterday I've got new Citibank accounts sync error: CP_SCRIPT_ERROR:ccscrape.101:General error. Layout not available in investment flow
for all banking accounts except Brokerage.
Tried to disconnect and enable transaction load back, Got error: AGGREGATOR_IN_ERROR (CP_SCRIPT_ERROR:ccscrape.101)
Any suggestions?0 -
I’m getting the same error message. Any suggestions anyone?0
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I am not comfortable doing this. I have 35 years of transactions.0
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Hello @Ajoy Mallik
Thank you for taking the time to visit the Community to report this issue.
If you haven't done so already, please take a moment to review the steps and information available here.
If the trouble persists after completing the steps outlined in the article please contact Quicken Support.
Thank you,
-Quicken Tyka
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I am a poweruser, no such..all accounts live with activity, Citi Cards of course if direct connect so no problems, Citi with Express Web to Savings and checking accounts continues to have problems. I am still getting CC 601 and support will tell me what you did. You guys need to work the integration back end with technical. This is not a user side issue1
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Windows 10 Quicken home premium.0
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Running Windows 10 on Quicken Premium. Not able to download Citibank banking activity the last two days. Any known issues?.0
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@Quicken_Tyka . I tried this. The second error in my initial post is the one after tried to follow this. It doesn't help.
One more detail: I have also Quicken for Windows installed. It also has issues with Citibank downloads but the error code is different; CC-601.0 -
same as you mjxm....in setup as well0
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Please provide more specifics as to what the problems are.
- What Quicken behavior did you observe?
- Were there any error codes and, if so, what were they?
- How long have you been having this problem?
- What kind of accounts? Credit cards? Checking? Savings?
- What type of connection method are you using? Express Web Connect? Direct Connect? Web Connect?
- Who is the financial institution? Citi.com or Citibank.com?
(QW Premier Subscription: R32.12 on Windows 10)0 - What Quicken behavior did you observe?
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It’s been over 2 days. I really need a resolution.2
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... 2 days trying to one step update (qfx) my Citi.com banking 4 banking accounts. Get error code cc-601 with message "We cannot find any accounts with a non-zero balance or with any transactions in the last 12 months."
Deactivated each account and reactivated to no avail. I've been tracking Citi with Quicken for about 20 years.
Trying to download directly from Citi site does not work either.0 -
Per the following Quicken Support article regarding error code CC-601 you should contact Quicken Support for assistance: https://www.quicken.com/support/error-when-using-online-services-cc-601.
(QW Premier Subscription: R32.12 on Windows 10)0 -
Hello @igorpr
Thank you for the response and the additional details although I apologize that you continue to experience this trouble.
If you have not done so already, I would recommend taking a moment to review the steps and information available here.
Hello @Susie
Thank you for the response and the additional details. The steps offered above will not impact the transactions in the register. This type of error will require steps to resolve.
I would recommend contacting support directly by phone on Monday for assistance in completing these steps.https://www.quicken.com/support#contact-support
Thank you,
-Quicken Tyka
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quicken tyka, your solution doesn't work. the message is quicken is having trouble connecting to citibank. ajoy is correct, this is your problem to solve with citibank. this is a constant problem with citibank, it works for a while then it stops. I only have this problem with citibank and not my other banks2
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Same here. It's been happening for about 2-3 days now. All other integrations (including Citi Cards) are working fine. I deactivated, now I cannot activate.2
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@Quicken_Tyka
I have regular transactions in this bank and balance is not zero on several accounts. I would like to fix Mac version before Windows one as I use it more. I just brought it to show, it is unlikely something related to local configuration as two separate versions got errors at the same time.1 -
Hello @igorpr
Thank you for taking the time to visit the Community to post your issue, although I apologize that you are experiencing this trouble
At this time, there is no listed alert or known issue with Citibank, although I see that there are a handful of members here reporting issues with them.
As this Community is mainly user to user, we do not have the necessary tools to review log files and create escalations for online banking issues.
On Monday, I would recommend contacting support directly for assistance. Support has the tools to generate help tickets, which the Community does not have. Tickets help gauge user impact which can then be used to open a ticket with our service providers.
https://www.quicken.com/support#contact-support
Please be sure to communicate to support how long you have been experiencing this issue.
Thank you,
-Quicken Tyka
~~~***~~~5 -
My Quicken Citibank download has not worked since 22 Oct 20, despite trying more than a dozen times. I'm reluctant to experiment with suggested fixes since a decade ago Citi managed to lose a decade worth of credit card data when they bought AT&T Master Card and merged it into their system.
With the number of complaints, it would be helpful if Quicken would work with Citibank to fix the problem.1 -
Unable to connect and update my accounts with Citibank. Is there a current issue that is being corrected?1
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I've been getting a Citibank CC-601 error since 10/21/20...message states that "we cannot find an account with a non-zero balance or any transaction in the last 12 months" even though I have 5 [very] active accounts.
Tried resetting and it seems to connect with Citibank since it asks me which account is referenced to the account I'm trying to reset but then after some time passes, it gives me an error and fails.0 -
Update: Now it's returning a CC-505 error - temp server issue.0
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Just tried again and CC-601 is back.0
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Support, unfortunately, says to call Citi as the problem is on their end.0
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Support says to call Citi as the problem is on their end.1
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Let us know if you are able to speak with CB. I tried to chat with them and they kept switching representatives on me. By the third one I gave up.0
