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Check Pay Broken?

I have two payments from two checking accounts that haven't cleared. One was initiated 10/2/20, for "payment" on 10/9/20. This was actually due 10/19/20, but I found out with the previous, late check pay that the lead time function doesn't work anymore ( I now have to note in the memo field the actual payment date so I have an accurate record). Quicken changed the "send check" to a check number. The status is "Printed and Delivered to U.S. Mail."

The other one also has a Quicken assigned check number. The "payment date" is 10/12/20, and the status is "Estimated Delivery date 2020-10-19." As of today neither have been received, and both accounts have already assessed late charges for late payments (three out of three).

At what point should I assume these payments will not be made via Quicken Check Pay, or do I assume they were lost in the mail?
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Answers

  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @sjrily

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

     I would recommend contacting support directly for assistance with this issue.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review the Check Pay payments that Quicken Community does not have.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • ronlpllronlpll Member
    Something that most Quicken associates do not even know. If you were a participant in Bill Pay and you converted to Quicken Premier subscription, you get 12 Quick pays and 6 Check pays free. You have to call them and request the added Check pays. (650-250-1900). Reference their Article ID: GEN00716 dated 9/15/20. View this link:
    https://www.quicken.com/support/quicken-bill-manager-how-many-payments-can-i-make-each-month
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