Home Alerts & Known Product Issues

ONGOING 11/16/20 PNC Returns CC-502/102, CC-508/108 & OL-292-B Error

Quicken SarahQuicken Sarah Administrator, Moderator mod
We are receiving reports of Quicken Users receiving a CC-502 or 102 error when attempting to add/update accounts with PNC Bank using the Express Web Connect method.

We have opened an escalation with our service providers and are working with them to resolve this error as quickly as possible.

If an error is received, please allow up to 24 hrs before adding/updating accounts with PNC Bank once more.

To automatically receive notification once an update and/or resolution is available, please "bookmark" this Alert by clicking the yellow star icon in the upper right.

Thank you!

Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    UPDATE 10/28/20

    We have received notice that PNC Bank in addition to the CC-502/102 error is now additionally giving error code OL-292-B for Direct Connect connected accounts.

    Our teams are continuing to work with our service providers and PNC Bank to resolve this error as quickly as possible, however, there is not an ETA currently on when connections will be restored.

    To automatically receive notice once this error has been resolved, please be sure to "bookmark" this alert by clicking the yellow star icon in the upper right.

    Thank you!
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    ONGOING 11/11/20

    Our Teams are continuing to work with PNC Bank and our service providers to resolve these errors and we do not have an ETA on when a solution will be restored.

    We appreciate your patience and this Alert will be updated as soon as new information and/or a resolution becomes available.  

    Thank you!
  • Quicken_TykaQuicken_Tyka Moderator mod
    ONGOING 11/16/20

    Our Teams are continuing to work with PNC Bank and our service providers to resolve these errors and we do not have an ETA on when a solution will be restored.

    We appreciate your patience and this Alert will be updated as soon as new information and/or a resolution becomes available.  

    Thank you!
    Happy Harvest! Gobble! Gobble!
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