OL-293-A error when trying to download transactions from Vystar

leishirsute

Using Quicken R29.22.
This problem started this morning.
Transaction downloads from Vystar have been working for about 2 weeks.
This problem coincides with OSU crashing problem when downloading from Fidelity.
However, if I remove Fidelity from OSU update or just try to download from Vystar, the OL--293-A error occurs.
I don't know if the 2 problems are related but just in case, I submitted a problem report for this to Quicken.
Is anyone else having problems downloading from Vystar?

leishirsute

Fidelity issue has been reported as resolved and the Vystar OL-293-A problem still exists.  So they may have been separate issues.
In any case, Vystar downloads are not working as of this morning.

Frankx

HI @leishirsute

I suggest that you review this information presented at this LINK, if you haven't already done that.  This may be a temporary condition.

Get back to me if you have any followup questions.

Frankx

leishirsute

@FrankxThank you.  I am familiar with the link.  I've reported the problem to Vystar and Quicken.  Vystar support noted they were getting more calls about the problem.  Hopefully, it is a temporary issue.  This same error occurred back in 10/28 and took about 3 days for Vystar/Quicken to resolve.

Philip114

It is still having issues for me. Has it started working for anyone?

leishirsute

Did not work for me yesterday.  Vystar support said they did an update to the Quicken server and things broke after that.  They said they are working with Quicken to diagnose.  I'm not sure why Quicken community does not post an alert on this.  Vystar Direct Connect has been broken since 11/9/2020.
Vystar support said it affects Direct Connect for Quickbook clients as well.

I am using Web Connect in the meantime.

merrellsj

I am on the macOS version of Quicken (Version 5.18.2 (Build 518.35919.100)) and have similar issues. I get an HTTP 500 when trying to download transactions from VyStar. No other accounts are affected by this.

This just happened about a week ago. I contacted VyStar and they said everything was ok on their end. Anyone else with the macOS version confirm this? Any solutions?

leishirsute

@merrellsj  Sometimes I have to get 1st tier of support to check with the Vystar IT department to get the real scoop.  Often the 1st tier says nothing is wrong because they are not notified that a problem is being worked.

CL22

I have been having this problem for a week. I contacted VyStar yesterday with no resolution. They just added me to the list of people having a problem.

merrellsj

Just got off the phone with VyStar and they did say they were having a problem. Submitted a ticket and they are working it. Just putting this up in case anyone else is having this issue.

leishirsute

Vystar IT called me and gave me a workaround that provides partial remedy to this issue.  It allows me to download transactions, but disables Billpay from Quicken capability.  They said it was okay to post this workaround in this Community.

TEMPORARY WORKAROUND:
Edit the Vystar account's Online Services in Quicken. 
If it is setup up for Direct Connect and Bill Pay is enabled, disable BillPay capability for every Vystar account that has it enabled in Quicken. 



This workaround allowed me to do a transaction download without errors.
They are still diagnosing why BillPay is causing the problem with transaction downloads.

Maybe this workaround will work for other Vystar users having a similar problem.

CL22

leishirsute: Thank you. Disabling "Bill Pay" worked for me.

leishirsute

As of 11/23/2020, Vystar Bill Pay is still not working.  When activated, Quicken issues OL-293-A error.
This problem has lingered since 11/10/2020.

Philip114

Disabling bill pay doesn't work for me. Still the same thing. For weeks now. What the heck?

leishirsute

@Philip114 Did you disable bill pay for every Vystar account in Quicken?  If 1 account, like a money market has it active, the error will occur.  My money markets had bill pay active and I had to deactivate money market as well as checking accounts. 

Suggestion

Lhaff4870

I've been having this problem for a month or more. It started when I had a problem downloading transactions one day, don't remember the details. Direct Connect works fine, but not OSU. Get either OL-293-A or OL-319-A.

CL22

to Lhaff4870:
I started having the OL-319-A error a year ago. I had to de-activate my savings account(s). That allowed me download checking account transactions. I started having the OL-293-A error a couple weeks ago. leishirsute's recommendation to disable Bill Pay worked for me.
Not great solutions, but at least I can get transactions for checking.

Lhaff4870

CL22: I should have noted that I don't have Bill Pay enabled in Quicken. I can download both my checking and savings accounts via direct connect.

leishirsute

Lhaff4870 said:

I've been having this problem for a month or more. It started when I had a problem downloading transactions one day, don't remember the details. Direct Connect works fine, but not OSU. Get either OL-293-A or OL-319-A.

I'm not sure I understand. Can you download transactions for Vystar accounts when you download directly from the Vystar account in Quicken but not when you do OSU?

dean_eh

I have tried all options above and am still unable to connect. One would think that there maybe some communication between the two organizations. [removed - no soliciting]

leishirsute

@dean_eh Vystar tech support has assured me they are working with Quicken support to resolve this.  However, you may want to contact Vystar support and let them know that their suggested workaround is not working for you.  They may have other suggestions.

leishirsute

Update 12/3/2020: To see if it has been resolved, I reactivated Vystar Bill Pay from Quicken and it worked.

leishirsute

Vystar support called me yesterday and confirmed that they updated the Quicken interface and Bill Pay via Direct Connect should be working now.

Mike506

I have not been able to connect to VyStar for months. I tried this work around and still not working. I just get "An error has occurred" Message.
My connection page shows Vystar Credit Union: error recovery
I have spent hours with Vystar IT and a few hours with a Quicken tech. Any ideas what I can do to remedy this? Quicken connects and downloads transactions from my other banks no problem. 
My Bill pay manager shows Bill Payments that were sent out months ago and they still look like they are pending but I think it may be because quicken has not connected and updated them. 

Mike

leishirsute

I have not been having a problem connecting.

Some questions:

Did you submit a trouble request to Quicken (Help -> Report a Problem ...)?

What version of Quicken are you using?

What error message number are you getting in Quicken when attempting to update the Vystar account?

Is Vystar trying to connect via Direct Connect?

Have you tried creating a new Quicken datafile with only the Vystar account in it to see if it works?

If it doesn't work, then you can possibly send the sanitized datafile to Quicken support for help via a "Report a problem..."

Most likely you are correct about the pending payments showing because the Vystar account has not been updated.

Has the Vystar or Quicken support had you deactivate and reactivate your Vystar connection and retry the update?

Did either support group check the connection channel you are using FCS or QCS?

Vystar was working with FCS for me and I changed to QCS (Quicken's preferred) about a week ago and it still works, but maybe the new QCS type is now required.

As a temporary workaround, it is possible to log into Vystar and download the transactions web connect.

Since others are not reporting a similar problem lately, it seems you have pursued the correct path of Vystar IT and Quicken support.  It may take a couple of calls to get more in depth help.

These type problems are super aggravating.

Mike506

> @leishirsute said:
> I have not been having a problem connecting.Some questions:Did you submit a trouble request to Quicken (Help -> Report a Problem ...)?
No but I just did this morning. I have been contacting their support through the website.

> What version of Quicken are you using?
Version:R32.10
Build: 27.1.32.10

What error message number are you getting in Quicken when attempting to update the Vystar account?
I was getting error messages when this first started. I am not sure of the number. At this point I just get an unable to connect error.

> Is Vystar trying to connect via Direct Connect?
I am set up direct connect. I have tried both an no connection either way.

Have you tried creating a new Quicken datafile with only the Vystar account in it to see if it works?If it doesn't work, then you can possibly send the sanitized datafile to Quicken support for help via a "Report a problem..."
Did this with Vystar rep and Quicken rep. No luck with either. All files were sent to Vystar rep via email for them to troubleshoot.


> Most likely you are correct about the pending payments showing because the Vystar account has not been updated.

> Has the Vystar or Quicken support had you deactivate and reactivate your Vystar connection and retry the update?
Yes, did this multiple times.

> Did either support group check the connection channel you are using FCS or QCS?Vystar was working with FCS for me and I changed to QCS (Quicken's preferred) about a week ago and it still works, but maybe the new QCS type is now required.As a temporary workaround, it is possible to log into Vystar and download the transactions web connect.
This I am not familiar with. Where can I find this I will try to work with it.


>
> Since others are not reporting a similar problem lately, it seems you have pursued the correct path of Vystar IT and Quicken support.  It may take a couple of calls to get more in depth help.
> These type problems are super aggravating.

Thanks for your help!

leishirsute

Here's some info about QCS. 

https://community.quicken.com/discussion/comment/20160427#Comment_20160427

Try to log the error number Quicken is reporting with the connection error.

Are you using mobile syncing?

Maybe turn it off if using.

Here's another wild thought.

Can you change your password on Vystar?

Then go into Quicken and try to update and see if it gives you a login error and asks for a new password.

Maybe that would reset the connection.  Just guessing though.