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Drop down box does not allow "online banking" to be selected

I have a question regarding my online banking accounts, but it will not let me select "Current Online Banking Issues" from the drop down box for Category.  My problem is that my online balances are not updating--and are showing ZERO or the balance from the last reconciliation, thus I can no longer reconcile my accounts.  My bank has a pale red icon to the left.  I have tried to fix, but it isn't working.  I've been using Quicken for 20+ years.  Year 2020 Version R29.22 Build 27.1.29.22

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  • catdancer103catdancer103 Member ✭✭✭
    Thanks.
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