Thank you for taking the time to visit the Community to post your issue. We'll need a bit more information to be able to assist.
Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well as the name of the financial institution.
Do you receive any error codes or messages?
Lastly, please Choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top and provide the connection type being used.
Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering here since you bought quicken yesterday and also tried updating there is a chance that the transactions for the day may have already been brought in. Quicken will only bring in transactions that have been cleared on the banks side. If you try to run an update again today are you able to bring in new transactions now or are there still no new ones?
Depending if you are able to bring some in we'll see what we can attempt next. Any additional details that may help like if you recently moved versions of quicken or platforms also helps.