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File gets corrupted when downloading transactions, best options?

:'( My day came to an unexpected halt today when I found that I could not download transactions from one bank. My current Quicken data file is about 8 years old. I spent nearly 3 hours, with 3 different agents, who attempted to fix the problem, however, when I succeeded in downloading the missing transactions, other balances on other accounts changed to incorrect values, categories I had previously set got reset. The sad conclusion from the 3rd agent was that the data file was corrupted beyond repair, and I had two options, 1.) keep restoring backups until I found a file that was not corrupted, 2.) start over again with a new data file. I'm pretty shocked! How can these files get so corrupted, beyond repair, with no options to fix them?
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Answers
Premier on Windows 10
I am not sure how many different cloud data sets I may have.
When the problem happened, I restored from a recent backup in the hope that I could clean it up.
Now, at the suggestion of the agent, I am creating a new dataset from scratch.
Edward
The Quicken Support guidance provided earlier shows us how to delete the cloud account associated with a Quicken file.
Premier on Windows 10