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One-Step is not functioning

Motorola
Member ✭
I am trying to get some help, but the Category is not allowing me to select the proper category. So I had to use something.
I have been using Quicken for a long time. Recently I have not been able to use one-step. The software is not able to connect to my banks/credit card companies. However, I can manually log into the websites and perform an export and Quicken uploads them. For one account I deactivated the on-line down load, then tried to reactivated and quicken "can not connect to the server". I have a lot of accounts that way.
Just to ensure, I downloaded the latest updates, R30.10.
I have been using Quicken for a long time. Recently I have not been able to use one-step. The software is not able to connect to my banks/credit card companies. However, I can manually log into the websites and perform an export and Quicken uploads them. For one account I deactivated the on-line down load, then tried to reactivated and quicken "can not connect to the server". I have a lot of accounts that way.
Just to ensure, I downloaded the latest updates, R30.10.
1
Answers
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I am also using R30.10 and have not been able to successfully use one step update. It runs but nothing is downloaded. However, I can download from the financial institution.0
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Hello @Motorola and @jhtall65,
Thank you both for taking the time to reach out to the Community to tell us about your issue, though I apologize that you are experiencing this.
First I suggest you try signing out of your data file completely and then signing back in. To do so, please follow the steps below.- Go to Edit
- Preferences
- Quicken ID & Cloud accounts
- Sign in as a different user (or it may say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
- Close and reopen Quicken
Once that is done, try running a One Step Update again and see if the issue persists.
Let us know how it goes!
-Quicken Anja0 -
I was working with Quicken Anja on my issue with One-step. Now I have other issues. 1) I am not able to reply back to my own post. I want to let Quicken Anja know her suggestion did not work and I wanted to post a screen shot of the issue. The fault code says CC-511 on all of my accounts. 2) when posting this question, I could only use 2 catagories instead of the all the other catagories.
Right now I am not a happy camper. Please assist me with my CC-511 fault on all of my accounts. Also I deactived one account and now quicken is not able to access the account. It works when I access the account from the website.
Don Poquette0 -
I was not getting downloads from Elan. I did this step and it started working again. But then I also lost Humana in the "Bill" section.0