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Converting to a Web Connect Online Account

I set up a new Loan Account and was connected to the Bank via Webexpress. It seemed that with WebExpress you don't get a Transaction Register which I want, so I tried to switch over to regular Web Connect which BB&T supports.

I tried using the following process https://www.quicken.com/support/how-do-i-change-bank-connection-method, but once I deactivated the Online settings, there does not seem to be a way to setup Online (the Online Tab does not display in Account Details).

Where do I go to activate Online for this account?

Why does a Transaction Register not display for a WebExpress Account.

I also tried to download a QFX file from the bank but receive error OL-221-B and the import fails. The logs are undecipherable.

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