Hello @Bill B
Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Has this been a recent issue? are you missing some transactions throughout each day or are they not downloading at all? One thing we can also test would be to see if we have similar issues in a test file. I'll leave steps on how to do so down below.
Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
After adding accounts, see if you are experiencing the same problems in this test file. Depending on if we're able to download or not we'll see what we can do next to get it working in your main file.
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
Quicken Care has the tools to review and research this issue further.
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