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CC-502 error when try to Update from PNC

Connection type: Web connect. My Quicken vault is empty on purpose, but the Quicken Update dialog didn't ask for my password; it just started talking to the bank, then returned the CC-502 error. I thought Web Connect always asked for the password, unlike Direct Connect which uses a third party agent who stores the password.

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited November 2020
    You are using the Express Web Connect connection not the Web Connect connection method.  The Express Web Connect connection method is the connection method that uses a third party agent who stores the password.  I suggest you switch to using the Direct Connect or Web Connect connection instead. If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
  • Hello Quicken Support, The link between Quicken Desktop and PNC Bank has been broken for weeks. CC-502. What are the plan for having this fixed?
    And, 2, why is there a separate login for Quicken and community Quicken? Is strange to be in Quicken main, click support, and need another account.
    Help,
    David
  • Hello Everyone.

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issues you've been having. I was taking a look and we do have some more troubleshooting steps for PNC that we're able to take currently. These were updated in the last couple of days so we'll see if they may be able to help.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Next We'll want to connect the accounts be pretending like we're adding new accounts. We can go across the top to tools > Add account. From here sign into PNC like you would normally. You should ideally get to the screen where it'll ask you what to do with the accounts and you'll want to make sure they can link properly to your existing accounts.

    Once you have a chance give this a try and let us know if you're able to get reconnected!

    Thanks,

    Quicken Francisco


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Hello Quicken Support, The link between Quicken Desktop and PNC Bank has been broken for weeks. CC-502. What are the plan for having this fixed?
    And, 2, why is there a separate login for Quicken and community Quicken? Is strange to be in Quicken main, click support, and need another account.
    Help,
    David
    @dclawrence:  To learn how to contact Quicken Support, I suggest you review: https://www.quicken.com/support/quicken-support-options

    Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Direct Connect or the Web Connect connection method if available instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
  • It has been over a month that I have not been able to use One Step Update with PNC Bank - Web Connect. For weeks the only message from Quicken in this community has been that you're working on it. Now you tell me to deactivate and reactivate all of my information, and to let you know if it works or not?! Please do not ask me to experiment with solutions that may or may not work; please resolve the error and make the necessary fixes. This has been an unacceptably long time for me not to be able to use a service that I am paying for. How do I request an extension on my Quicken account equal to the period of time that the service has been disabled?
  • I really don't know why anyone would want Express Web Connect anyway. Who wants their passwords shared with some shadowy 3rd party "agent?" Just one more avenue for cyberattack. Not for me, thank you.

    But what really pisses me off is that (whether it was at Quicken's initiative or the banks') Quicken allowed our connection modes to be switched to this new, untried mode, without asking users permission. Could be wrong, but I do not recall being asked. And if I was asked, I never understood till it was too late that my passwords would be stored remotely. Now I have to change them all to sleep at night.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    sideQuick said:
    I really don't know why anyone would want Express Web Connect anyway. Who wants their passwords shared with some shadowy 3rd party "agent?" Just one more avenue for cyberattack. Not for me, thank you.

    But what really pisses me off is that (whether it was at Quicken's initiative or the banks') Quicken allowed our connection modes to be switched to this new, untried mode, without asking users permission. Could be wrong, but I do not recall being asked. And if I was asked, I never understood till it was too late that my passwords would be stored remotely. Now I have to change them all to sleep at night.
    To avoid inadvertently setting up the Express Web Connect connection method, always select Advance Options and choose the Direct Connect on the Add Account window to establish the binding.
  • BeckyU
    BeckyU Member
    Quicken newbie here.
    How do I know which connection method is set up- Express Web Connect or Web Connect?
    When I choose one-step update, it says Web Connect. Am hoping that is truthful and that if Express were set up, it would say so
  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    edited November 2020
    That would depend on the type of account you have with PNC. For checking/savings accounts, you should be using Direct Connect only. For CC accounts, PNC only allows EWC. You can go directly to PNC website and download into Quicken if desired, which is Web Connect.
    You can tell the connection type by going to the Account List.
     user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    BeckyU said:
    Quicken newbie here.
    How do I know which connection method is set up- Express Web Connect or Web Connect?
    When I choose one-step update, it says Web Connect. Am hoping that is truthful and that if Express were set up, it would say so
    If you reviewed the previously provided Quicken Support page, you should know how to tell which connection method is set up:  https://www.quicken.com/support/how-quicken-connects-your-bank


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