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Issue with download for Fidelity VISA (Elan Financial Services)

I have been using a Fidelity CC for several years without issue. Within the last week or so, I have been unable to download. I get an error CC-501.
I have tried resetting my account and manually deactivating and activating it. Neither worked.

Any suggesions?


  • jfclague
    jfclague Member ✭✭✭✭
    I have no suggestions but I have the same acct. with no issues.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Rick P,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Please review this error-specific support article regarding error CC-501.

    As stated in the article, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. This error requires our support agents to collect and review your log files. From there, they will likely need to file an escalation to have it resolved.
    -Quicken Anja
  • Rick P
    Rick P Member
    Spoke to support and they were able to resolve the issue.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thanks for the update! I'm glad to hear they were able to assist you in getting this issue resolved for you. :)
    -Quicken Anja
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