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Why are Schwab account transactions not downloading?

Transactions stopped downloading sometime after Nov 16 from Schwab accounts. Updates appear ro complete normally. And no error messages. Running version 30.10 build 27.1.30.10 on Windows 10.

Answers

  • will66puwill66pu Member ✭✭
    In troubleshooting I see that version 30.10 has introduced in beta, a ‘Simple Investing” download option which downloads only balances not transactions. The option appears to be turned on by default. It can be turned off by going to edit/preferences/investment transactions. Not clear why Quicken would have thought doing this was a good idea. Not sure yet if changing preferences to turn this off has fixed problem. An update of the affected Schwab accounts after turning simple investing off appeared to be processing transactions but did not succeed in downloading some new transactions.
  • Hello @will66pu

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It is odd that you're not getting any errors or notifications. With the update it did switch them over and we've since patched it to not without the user but I do apologize it did switch yours over. One thing that we could try is to deactivate and reactivate the accounts. I'd try this out to se if that might be able to get your accounts back up and running. I'll leave instructions down below.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://www.quicken.com/support/reactivating-deactivated-account

    Once you get the chance to try this out see if we're able to get the accounts back up and running. Let us know how it goes!

    Thanks,

    Quicken Francisco


  • will66puwill66pu Member ✭✭
    Thanks Francisco. The bad news is that other brokerage accounts, eg Merrill Edge, Fidelity, not just Schwab are affected by the bug in Quicken Build 27.1.30.10 and no longer download transactions. This bug , to restate my understanding, introduced a new "simple" (no transaction download) brokerage account connection feature to Quicken. The problem -- the new simple download feature was turned on by default, modifying existing Quicken user brokerage account connections. ((One shouldn't have to figure this out by troubleshooting but stuff happens)).
    The good news,
    As you know, one can turn off the simple download feature, in Quicken Edit/Preferences/Investment Transactions. As you advised, that is not enough to restore brokerage account transaction downloads, as turning off the feature does not correct the now modified brokerage account connection method. Each account connection has to be corrected manually.

    Your suggested Deactivation/ Reactivation of affected accounts to restore transaction downloads appears to have completed without a problem.
  • @will66pu

    Thanks for the update. I'm glad you were able to get it figured out overall. As it goes for the automatic switch was again an accident on our part. We did hotfix it after the original patch but it still effected quite a few users. If you do have any other questions about your other accounts and getting them reconnected let us know and we'll see what we can do.

    Thanks,
    Quicken Francisco
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