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How to download - Mastercard pre-paid debit card issued through Fifth Third Bank

I added a new pre-paid debit card account to my Quicken, but when I try to download transactions, it only recognizes my regular checking and savings accounts. Is it possible to fix that so all accounts will download?
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  • ps56kps56k SuperUser ✭✭✭✭✭
    What version....... Help --> About Quicken
    What vendor for the Pre-paid debit card ?
    Quicken 2020 Deluxe - Subscription - Windows 10
  • dgrahamdgraham Member
    Version - not sure, subscription, installed 2019 for two year renewal - Properties says version 27.1.30.10
    The card is an Access 360 Mastercard debit through Fifth Third Bank
  • dgrahamdgraham Member
    Version R30.10
    Not too quick on finding some things....
  • ps56kps56k SuperUser ✭✭✭✭✭
    edited November 2020
    dgraham said:
    it only recognizes my regular checking and savings accounts.
    Are these accounts also at Fifth Third bank ?
    When you log into the Fifth Third online website,
    is that where you can see your pre-paid debit card,
    along with your other normal checking/savings accounts ?
    EDIT -- I also updated the topic title to better reflect the actual Q&A

    Quicken 2020 Deluxe - Subscription - Windows 10
  • dgrahamdgraham Member
    Yes, they are all at the same bank and are all visible on the bank's online banking site. I am able to transfer funds between all 3 accounts. Bank customer service wasn't sure why it couldn't see the pre-paid debit, but thought maybe because it was a pre-paid card. They suggested calling quicken customer service, but saw this option and thought I'd give it a shot.
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