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I am no longer able to update my accounts.

One step update has always been unreliable, but I'd been able to download a statement from my bank and import it to Quicken as a workaround. This no longer works seamlessly. It wants to create a new account, and actually did before I realized what had happened. And now, I can't do anything. I can't get rid of the extra account. I can't update existing accounts.(It only wants to update the erroneous account that was created.) I am ready to be done with quicken, I think. It should just work. Also, it took 24 hours to get a password reset sent for this site, so I couldn't even ask the question, and now I've had time to get a really good "mad" going, and most likely will leave quicken. I have a hard time staying up to date knowing that there will be some issue to solve before I can go about the work of managing my accounts. There's my rant. If someone has an easy fix, I'll stay. Otherwise, I'm out. My subscription ends 11/30/20, so a fix is time sensitive.

Best Answer

  • Quicken AnjaQuicken Anja Moderator mod
    Accepted Answer
    Hello @Canderson,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, the first thing that I suggest you try to validate your data file by following the steps below.
    1. First Save a backup of your data file (just in case
    2. Go to File
    3. File Operations
    4. Validate and Repair
    5. Validate File
    6. Ok
    7. Close the data log that will pop-up after the validation has completed
    8. Close Quicken
    9. Wait at least 5 seconds
    10. Reopen Quicken
    11. Try again to see if the issue reoccurs/remains the same or gets corrected
    You can also try super validating which are the same steps as above except that you will hold Ctrl and Shift on your keyboard when clicking on Validate and Repair in order to get the option for Super Validate.

    Let us know how it goes!
    -Quicken Anja

Answers

  • Quicken AnjaQuicken Anja Moderator mod
    Accepted Answer
    Hello @Canderson,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, the first thing that I suggest you try to validate your data file by following the steps below.
    1. First Save a backup of your data file (just in case
    2. Go to File
    3. File Operations
    4. Validate and Repair
    5. Validate File
    6. Ok
    7. Close the data log that will pop-up after the validation has completed
    8. Close Quicken
    9. Wait at least 5 seconds
    10. Reopen Quicken
    11. Try again to see if the issue reoccurs/remains the same or gets corrected
    You can also try super validating which are the same steps as above except that you will hold Ctrl and Shift on your keyboard when clicking on Validate and Repair in order to get the option for Super Validate.

    Let us know how it goes!
    -Quicken Anja
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