RBC Download Investment Transactions In Canada

Hi. new here so please forgive my naivety if I am not addressing the right area for this question. I am a Canadian user (Fully up to date), and it seems that as a Canadian I am not able to download any investment transactions from RBC (RBC Dominion securities, RBC Wealth Management...ETC). I am not referring to banking; which is possible. However, it does seem that in the USA, Quicken is able to download from these institutions. I spoke to "support" and the fellow I spoke to confirmed this. Can anyone shed some light as to why this is the case for this poor Canadian? I tried searching the community but was unsuccessful at finding anything. Thanks for the help.

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Answers

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    With Quicken Windows, either Canadian or US in general they can only download transactions from financial institution's in their respective countries.  There are a very few that seem to work in both countries, which seems to be mostly based on the fact they they are based in both countries and the downloads are in that countries currency.

    For lots of years we were told this was because of some laws or such, but as it turns out Quicken Mac got the ability to download from both the US and Canadian financial institutions back in 2010, but that has never been true in the Windows version.  So it probably is more about contracts or just not having the proper support in Quicken itself.

    I know that Quicken Windows US will only download in USD.  Whereas Quicken Canadian will download in both CAD and USD.

    At any rate there is a list of supported financial institutions that Quicken Windows uses and you can see the two lists here and notice that there is very little overlap:
    https://ofx-prod-filist.intuit.com/qw2800/data/fidir.txt  US
    https://ofx-prod-filist.intuit.com/qw2800-can/data/fidir-c.txt Canada
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    I should also have stated that you are looking for financial institutions that have INVESTMENT on their line.   Note that it will also be WEB-CONNECT (download a QFX file) because none of the financial institutions in Canada support Direct Connect, only Express Web Connect and Web Connect.  And Express Web Connect doesn't support investment accounts.
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  • stelub
    stelub Member
    Hi Chris, Thank you for your comments. I understand exactly what you are saying, however RBC Dominion Securities and RBC Wealth Management etc are Canadian institutions and should be able to be utilized in. Furthermore, ScotiaMcleod (Scotiabank) is a Canadian institution and it is able to be utilized in both Canada and the USA. So I don't think laws have anything to do with it. I'm thinking that it's just not a priority for Quicken or RBC to provide the service. I wonder if there is any way to bring this up with the developers at Quicken directly?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @stelub

    Thank you for the additional details, although I apologize that you have not received a response.

    If you have not done so already, I would also recommend navigating to Help > Report a Problem to report this issue.

    This report will not receive a response but will be sent to the development team to be used for investigative purposes.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • stelub
    stelub Member
    Hi, I tried that and when I went to send it I receive a pup-up that says "Unable to Send. Try Again Later". happening for 2 days now. :(
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @stelub Then I suggest that you contact Quicken support and talk to them:
    Contact Quicken Support
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  • stelub
    stelub Member
    Tried that already...going in circles... Thanks for you help though.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello @stelub

    Thank you for the response, although I apologize that you were unable to report a problem.

    The usual fix for being unable to submit a problem report is to complete an uninstall and reinstall of the application.

    https://www.quicken.com/support/using-qcleanui-uninstall-quicken

    Please let us know how it goes.

    -Quicken Tyka
    ~~~***~~~
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