Vanguard vs Fidelity NetBenefits

skhipp
Member ✭✭
Okay, for the last several weeks, I'm having a ping pong connection. Either Vanguard works and Fidelity NetBenefits does not, or Fidelity NetBenefits works and Vanguard does not.
When Vanguard doesn't work, I'll go in and have to deactivate and then reactivate the connection to get it to work. Once done, the connection works fine - and then the Fidelity NetBenefits connection fails. The same happens in reverse.
This is the strangest thing I've ever seen!!!
When Vanguard doesn't work, I'll go in and have to deactivate and then reactivate the connection to get it to work. Once done, the connection works fine - and then the Fidelity NetBenefits connection fails. The same happens in reverse.
This is the strangest thing I've ever seen!!!
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Answers
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Please elaborate upon "doesn't work". Describe what's happening. Are you getting any error codes or messages?AND, what Q product are you running and what BUILD of that product? Do HELP,
About Quicken for this info.And, as an aside, the G in Vanguard isn't commonly capitalized.Q user since DOS version 5
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Error code is OL-362-14
2020 Quicken Deluxe
R30.10
27.1.30.100 -
See this other thread re: OL-364 https://community.quicken.com/discussion/comment/20134102#Comment_20134102Also, spelling correction made.
Q user since DOS version 5
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Wow, I appreciate you spellchecking my post. You must be busy monitoring all these posts for spelling!! ;-)2
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When downloading transactions to my Fidelity account, I now get the following error:
OL-362-A Your financial institution has downloaded data for an account that does not exist in your Quicken data file
It worked fine this morning before the update. Validating the data file did not fix this as has been suggested on other similar threads.
Build 27.1.30.140 -
Resetting an account in Vanguard gets it to Update Transactions successfully and then resetting an account in Fidelity gets it to Update Transactions successfully but then Vanguard breaks. This was mentioned in the folllowing thread which was getting an OL-362-14 error:
https://community.quicken.com/discussion/7884147/vanguard-vs-fidelity-netbenefits#latest
So that is a short-term solution if you have to download transactions but is in no way a viable long-term solution.0 -
<a rel="nofollow" href="https://community.quicken.com/profile/skhipp">@skhipp</a> - I am experiencing a similar issue, as well, but with R30.14 and OL-362-A error. Resetting one account does the same behavior as what you described (ping pong).
I posted here if you want to monitor it:
[Removed- Self-Referencing]
<a rel="nofollow" href="https://community.quicken.com/profile/skhipp">@skhipp</a> - I think <a rel="nofollow" href="https://community.quicken.com/profile/NotACPA" title="Link: https://community.quicken.com/profile/NotACPA">@NotACPA</a> was not being snarky but must have had a spelling error in their original post that they fixed. They have no means to edit your post. That solution (Validate/Repair) had no effect for me.0 -
"They have no means to edit your post."Actually, SuperUsers CAN edit the posts of other users.And, @AWinTx , did you try the SuperValidate also?Q user since DOS version 5
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
In addition, Deactivating the accounts and then setting them up again to be downloaded had the same effect as Resetting the account in my previous thread.0
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... and now happening with E-Trade....0
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OK, for both of you I believe that you need to:1) take a backup of your data2) UNinstall Q using QCleanUI (a windows uninstall isn't sufficient) https://www.quicken.com/support/using-qcleanui-uninstall-quicken3) Reinstall Q.Since the "data validation" processes (i.e.,"data clean") aren't working, the next thing to look into is program corruption ...by deleting and re-installing.
Q user since DOS version 5
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP0