you for reaching out on the community and telling us about your issue. By chance do you use the mobile and web sync? If you are let's try something here. First we'll want to load a backup again so that we're able to get our data back. Once we've done that we'll want to turn off the mobile sync. We can do so by going across the top to edit > Preferences > Mobile & Web > turn off sync. Once we've done this try doing a OSU again and see if we're able to download transactions. Let us know how it goes.