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RESOLVED - 0L-220-A Merrill Lynch - Quicken is unable to complete your request

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Answers

  • mvwabcmvwabc Member ✭✭
    @plastable, thanks for stating what the rest of us were thinking.
  • rbjrrose1rbjrrose1 Member ✭✭
    Here is the log file entry from my experience of failing to connect to ML. Any clue what this means???

    0201207 17:18:37: QFN: Beginning send to https://taxcert.mlol.ml.com/eftxweb/access.ofx
    20201207 17:18:37: QFN: End send to https://taxcert.mlol.ml.com/eftxweb/access.ofx, netstatus 0
    20201207 17:18:37: Parse error. Current object: Null Object
    20201207 17:18:37: QFN: Beginning send to https://taxcert.mlol.ml.com/eftxweb/access.ofx
    20201207 17:18:37: QFN: End send to https://taxcert.mlol.ml.com/eftxweb/access.ofx, netstatus 0
    20201207 17:18:37: Parse error. Current object: Null Object
  • rbjrrose1rbjrrose1 Member ✭✭
    And here is the log from the last time downloading from ML worked for me:

    20201204 05:53:25: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20201204 05:53:25: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20201204 05:53:25: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 0
    20201204 05:53:25: QFN: Beginning send to https://taxcert.mlol.ml.com/eftxweb/access.ofx
    20201204 05:53:30: QFN: End send to https://taxcert.mlol.ml.com/eftxweb/access.ofx, netstatus 0
  • rbjrrose1rbjrrose1 Member ✭✭
    And the OFX log has a lot more data, but I'm not sure about posting it here. Clearly someone from Quicken can look as this data to find out what's not working right.
  • FrankxFrankx SuperUser ✭✭✭✭✭
    edited December 2020
    @plastable,

    I understand your, and other posters', frustration over this issue.

    I am a fellow Quicken user, and I post here in the Community solely to help other users.  My posts in this thread have been to advise others of what I believe to be the most likely cause and point to steps they can take to potentially fix their issues, based on my experience as a long-time user.

    It is my view that ML needs to fix what they apparently broke, and that Quicken users who are ML clients are in the best position to push ML towards solving this problem as quickly as possible.

    To those who believe that the recent Quicken update caused the problem - I would suggest that you revert your Quicken program to one dated before the date this problem started and see what happens.  I suspect that you might then be convinced that putting more pressure on ML is the best course of action. 

    Good luck.

    Frankx


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • fnatale1fnatale1 Member ✭✭
    edited December 2020
    Plastable is spot on with the above comments! Quicken_Tyka, we need you guys to dig deeper than the generic answers that you are throwing us. All on this stream are pretty strong users of your software. We've handled connection problems in the past. This one is not following your rules. Need someone from Quicken to contact Merrill to get this fixed. Merrill says it's Quicken's problem, and Quicken says it's Merrill's. Honestly, I don't care. I just want to download my [removed - profanity] security transactions the way I used to be able to just last week without issue. Neither I nor anyone else on this stream has the time to sit on hold, wait for a tech guy to answer, and get the same "not my problem" response. Please elevate this to whomever needs to move it along.
  • GibbyCJGibbyCJ Member ✭✭
    > @rgumpertz said:
    > I tried Resetting the account connection and it popped up an empty dialog box!  That dialog box can't be closed (except by killing Quicken from Task Manager).  Moby Sigh...

    Same here --- I took a screen shot and am going to send that into support
  • GibbyCJGibbyCJ Member ✭✭
    > @milkieed said:
    > @rgumpertz the same thing happened to me when I tried to reset the account. I went as far as to delete the accounts and try to add them back but received the same error #

    Same for me
  • GibbyCJGibbyCJ Member ✭✭
    > @DJMc said:
    > I have been having the same problem (OL-220-A) for several days.
    > Am working around it by doing a manual download from Merrill but would like it to work as it should.
    >
    > Resetting the account connection got the same results as rgumpertz and deleting the accounts the same results as milkieed.
    >
    > The Merrill support person didn't have the error code in her 'what to tell the customer to do' list and referred me back to Quicken. Tried again next day and was again referred to Quicken.
    >
    > Will try quicken support again and share any positive news or ideas.

    Same fort me on the reset. I am not about to delete my accounts. Too much history
  • GibbyCJGibbyCJ Member ✭✭
    edited December 2020
    OK -- so I had recent, but similar issues (different error code, but similar behavior) that I spent about 6 hours in total with quicken support on the phone. At that time it was BOA not working, but ML was. After a LOT of work with good techs, we ended up applying a mondo patch. Issue resolved. Then new update was forced on startup (I think Saturday morning for me) and now the ML issue? I REALLY think that the coincidence is too strong not for it to be some sort of similar issue with the code that was just released. I am planning on contacting Quicken Support this morning, and will post back here if I get an resolution.
  • Is there a way to back out the latest Quicken update? I tried uninstalling Quicken, then running the original install program from September 2019, but the process automatically applies the latest update.
  • dnshomednshome Member ✭✭
    Parrot JR1568 comments. I have always been able to reset or deactivate/reinstate with no problems, this is not working as usual. It's year end and lots of decisions need to be made with investments. We pay Quicken to consolidate this information seamlessly for us, please listen to your customers and give BoA/ML a call and get this resolved.
  • mvwabcmvwabc Member ✭✭
    @Frankx, you said in an earlier post –

    “To those who believe that the recent Quicken update caused the problem - I would suggest that you revert your Quicken program to one dated before the date this problem started and see what happens. I suspect that you might then be convinced that putting more pressure on ML is the best course of action. “

    @Frankx, please provide the instructions for reverting to earlier version of Quicken.
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    Accepted Answer
    Hello All

    Thank you for taking the time to report this error to the community, although we apologize for any frustration or inconvenience experienced.

    I am also receiving the OL-220 error when attempting add an account with Merrill Lynch using fake login credentials, when I should be receiving an invalid login error.

    A review of the log files which detail the internal conversation between Quicken and the financial institution reveal the following error message:
    "Parse error. Current object: Null Object"

    At this time we recommend contacting Merrill Lynch to report the error and provide a copy of your OFX Log which may be found in the Help menu > Log Files > OFXLog.txt.

    This information will be helpful for them to investigate and resolve this issue as quickly as possible.

    In the meantime, we recommend allowing up to 48 hrs before attempting to add/update accounts with Merrill Lynch again and we are moving this thread to the Current Online Banking Issue category.

    To automatically receive updates and/or a resolution to this issue as one becomes available, please bookmark this post by clicking the yellow star icon in the upper right.

    Thank you,

    Sarah
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