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Comenity Bank - CC-601 across all acounts

This just started today..getting CC-601 errors for all my Comenity Bank credit cards...anyone esle having the same issue?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Mike Casillas,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, please review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-601.

    If the steps do not resolve the issue, then you will need to contact Quicken Support directly as our support agents will need to collect and review your log files and be required to file an escalation in order to have it successfully resolved.

    Click here for Quicken Support's Hours of Operation.
    -Quicken Anja
  • Quicken Deluxe
    Year: 2020
    Version: R30.14
    Build: 27.1.30.14


    I tried the first step in the support article (deactivate/reactivate) with one of the accounts, and after deactivating successfully, I cannot reactivate it. Getting the following error message:

    Sorry. We encountered an error. (It's not your fault).
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for following up and providing an update, though I am sorry to hear that the steps did not resolve the issue for you.

    In that case, then go ahead and call Quicken Support directly to have your logs collected and an escalation filed.

    I do apologize for not being able to resolve this from here in the Community.

    Click here for Quicken Support's Hours of Operation.
    -Quicken Anja
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