One step update for my bank has suddenly stopped working. How can I reslove it?

patrickclements

When I do a one-step update the status box never moves beyond "waiting" for my bank account. My Chase credit card seems to update just fine. I have tried to simply update the bank accounts, but have hit the same issue. I have reset my bank accounts in the account list. Should I deactivate the accounts and then reactivate them?

Quicken Francisco

Hello @patrickclements

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.  That is odd. I'm wondering what exactly could be causing it. I would recommend trying to deactivate and reactivate here to start off and we'll see what we're able to find afterwards. I do have another question here as well. Are you by chance using the mobile/web sync? If you are we have another option to try after we've deactivated and reactivated if that doesn't work. I'll leave instructions below on deactivating/reactivating the accounts.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

Once you've done this let us know how it goes. 

Thanks,

Quicken Francisco

NotACPA

@patrickclements In Q, what's the name shown for your bank?  Do TOOLS, Account List and look in the "Financial Institution" column  for this info.

It's possible, but we can't look it up without knowing the name, that your bank has dropped support for Q.

patrickclements

I am with Umpqua Bank. I did the deactivate/reactivate process but it did not seem to make a difference.

Ps56k2

patrickclements said:

I am with Umpqua Bank. I did the deactivate/reactivate process but it did not seem to make a difference.

Seems ok with Quicken -

65785    65785    65785    UMPQUA Bank - Dovenmuehle Mortgage    https://www.umpquabank.com/    855-876-1866    https://umpquabank.customercarenet.com/ccn/umpquabank/mymortgage.html#HOME-C    ACTIVE                  
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

NotACPA

The info that @ps56k provided is for Umpqua's mortgage company.  Here's the info for the bank itself.

58893    58893    58893    Umpqua Bank - New    http://www.umpquabank.com    866-486-7782    https://online.umpquabank.com/UmpquaBankOnline/Uux.aspx#/login    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

Note,  that for  both references, "Banking,  Credit, Accountinfo" are available for download.

Ps56k2

WOW ...

never really noticed that the FI list is plainly sorted by UPPER vs lower names...

Tnx - will be more careful in searching

NotACPA

ps56k said:

WOW ...

never really noticed that the FI list is plainly sorted by UPPER vs lower names...

Tnx - will be more careful in searching

In ASCII,  the U character is x"51", while the u character is x"76". So, while I hadn't previously noticed it either, it makes perfect sense.

ALL of the ASCII capitals have a lower hex value than any of the lower case letters.

Ps56k2

NotACPA said:

In ASCII,  the U character is x"51", while the u character is x"76".

You're close....
ASCII   U is x'55' and the lowercase is x'75'   (that's why upper sorts first)
which is easily changed by modifying the 2-bit .... x'101' ---> x'111'

splasher

What does any of this have to do with the OP?  

NotACPA

OK, I confess ... I was looking at a binary codes chart for the mainframe and not for a PC, not realizing that they were different.

patrickclements

Yikes

Ps56k2

NotACPA said:

OK, I confess ... I was looking at a binary codes chart for the mainframe and not for a PC, not realizing that they were different.
In ASCII, the U character is x"51", while the u character is x"76".

Still think you are off.... BCD vs EBCDIC vs ASCII vs Octal
the Upper and Lower usually have the exact same lower bits.

NotACPA

OOPS,  I don't know how I got those ASCII values that I posted (probably bad eyes and a slip of the finger)

@ps56k got the values correct, according to my :"IBM System/370 Reference Manual", that goes back to my days, pre-Audit, when I was a MainFrame Systems Programmer in the bank's Check Processing division.

splasher

@ps56k @NotACPA
Hey guys, still not related to OP, please take this character code conversation elsewhere.