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One step update for my bank has suddenly stopped working. How can I reslove it?

When I do a one-step update the status box never moves beyond "waiting" for my bank account. My Chase credit card seems to update just fine. I have tried to simply update the bank accounts, but have hit the same issue. I have reset my bank accounts in the account list. Should I deactivate the accounts and then reactivate them?
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Answers

  • Hello @patrickclements

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.  That is odd. I'm wondering what exactly could be causing it. I would recommend trying to deactivate and reactivate here to start off and we'll see what we're able to find afterwards. I do have another question here as well. Are you by chance using the mobile/web sync? If you are we have another option to try after we've deactivated and reactivated if that doesn't work. I'll leave instructions below on deactivating/reactivating the accounts.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://www.quicken.com/support/reactivating-deactivated-account

    Once you've done this let us know how it goes. 

    Thanks,

    Quicken Francisco


  • NotACPANotACPA SuperUser, Windows Beta Beta
    edited December 2020
    @patrickclements In Q, what's the name shown for your bank?  Do TOOLS, Account List and look in the "Financial Institution" column  for this info.
    It's possible, but we can't look it up without knowing the name, that your bank has dropped support for Q.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • I am with Umpqua Bank. I did the deactivate/reactivate process but it did not seem to make a difference.
  • Ps56k2Ps56k2 SuperUser ✭✭✭✭✭
    I am with Umpqua Bank. I did the deactivate/reactivate process but it did not seem to make a difference.
    Seems ok with Quicken -
    65785    65785    65785    UMPQUA Bank - Dovenmuehle Mortgage    https://www.umpquabank.com/    855-876-1866    https://umpquabank.customercarenet.com/ccn/umpquabank/mymortgage.html#HOME-C    ACTIVE                  
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  


    Quicken 2020 Deluxe - Subscription - Windows 10
  • NotACPANotACPA SuperUser, Windows Beta Beta
    The info that @ps56k provided is for Umpqua's mortgage company.  Here's the info for the bank itself.
    58893    58893    58893    Umpqua Bank - New    http://www.umpquabank.com    866-486-7782    https://online.umpquabank.com/UmpquaBankOnline/Uux.aspx#/login    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
    Note,  that for  both references, "Banking,  Credit, Accountinfo" are available for download.

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Ps56k2Ps56k2 SuperUser ✭✭✭✭✭
    WOW ...
    never really noticed that the FI list is plainly sorted by UPPER vs lower names...
    Tnx - will be more careful in searching

    Quicken 2020 Deluxe - Subscription - Windows 10
  • NotACPANotACPA SuperUser, Windows Beta Beta
    ps56k said:
    WOW ...
    never really noticed that the FI list is plainly sorted by UPPER vs lower names...
    Tnx - will be more careful in searching


    In ASCII,  the U character is x"51", while the u character is x"76". So, while I hadn't previously noticed it either, it makes perfect sense.
    ALL of the ASCII capitals have a lower hex value than any of the lower case letters.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Ps56k2Ps56k2 SuperUser ✭✭✭✭✭
    edited December 2020
    NotACPA said:
    In ASCII,  the U character is x"51", while the u character is x"76".
    You're close....
    ASCII   U is x'55' and the lowercase is x'75'   (that's why upper sorts first)
    which is easily changed by modifying the 2-bit .... x'101' ---> x'111'
    Quicken 2020 Deluxe - Subscription - Windows 10
  • splashersplasher SuperUser ✭✭✭✭
    What does any of this have to do with the OP?  
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

  • NotACPANotACPA SuperUser, Windows Beta Beta
    OK, I confess ... I was looking at a binary codes chart for the mainframe and not for a PC, not realizing that they were different.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Yikes
  • Ps56k2Ps56k2 SuperUser ✭✭✭✭✭
    NotACPA said:
    OK, I confess ... I was looking at a binary codes chart for the mainframe and not for a PC, not realizing that they were different.
    In ASCII, the U character is x"51", while the u character is x"76".
    Still think you are off.... BCD vs EBCDIC vs ASCII vs Octal
    the Upper and Lower usually have the exact same lower bits.
    Quicken 2020 Deluxe - Subscription - Windows 10
  • NotACPANotACPA SuperUser, Windows Beta Beta
    OOPS,  I don't know how I got those ASCII values that I posted (probably bad eyes and a slip of the finger)
    @ps56k got the values correct, according to my :"IBM System/370 Reference Manual", that goes back to my days, pre-Audit, when I was a MainFrame Systems Programmer in the bank's Check Processing division.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • splashersplasher SuperUser ✭✭✭✭
    @ps56k @NotACPA
    Hey guys, still not related to OP, please take this character code conversation elsewhere.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

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