Why won't Quicken allow me to sign in?

When I try to open Quicken, I get a pop up requesting my Quicken ID and password, but the screen does not allow me to enter the information; the screen is blank.

I downloaded the latest updates to Quicken, I turned off my FireWall, I turned off my Quick scan in McAfee. I still cannot access my data.

Best Answers


  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Odont

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We'll need a bit more information are you getting a small box wanting a login screen or is it connected to the quicken program? Has it popped up with any information after you tried turning off your firewall or do you have a VPN by chance? If you do you could try turning that off as well to see if that may help. 

    Last thing here is could you take a screenshot so that we're able to see along with you. I'll leave an article down below on how to do so.


    Once you get the chance let us know a bit more and we'll see what we can do.


    Quicken Francisco

  • Bryan136
    Bryan136 Member ✭✭
    I have the same issue. I changed my password for the quicken file I am using as well as quicken online. the file opens but shows up as a 'grey' screen behind the white popup window asking for Quicken ID and password. The popup window is blank - no fields to fill in.
  • russomano
    russomano Member ✭✭
    same problem
    tried reinstalling now i keep getting splat
  • Bryan136
    Bryan136 Member ✭✭
    I was able to sign in using a secondary account, then able to open my main account. not sure why the issue but seems resolved now
  • Odont
    Odont Member ✭✭
    The Pop Up seems to be connected to Quicken. I don't know what VPN is; I don't think I have VPN. The pop up occurs irrespective if the the firewall is on or off.

    I have attached a screen shot.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello @Odont

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    I would first try to sign out and sign back into the program and see if that resolves the blank sign-in screen.

    1. Go to Edit > Preferences > Quicken ID & Cloud accounts
    2. Click sign in as a different user
    3. Type "yes" to sign out
    4. After you sign out, sign back in with the same Quicken ID

    Please let me know if this issue persists after completing this step.

    -Quicken Tyka

  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Accepted Answer
    russomano said:
    same problem
    tried reinstalling now i keep getting splat
    Hi @russomano ,

    See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

    What was causing your problems, was probably left installed by Quicken. Don't skip a step.
    thecreator - User of Quicken Subscription R36.23  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19043.1288
                       Windows 11 Pro 64-Bit Build 22000.194
    also            Windows 10 Pro 64-Bit Build 19043.1288

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

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