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"Retirement Access - Employee" (MassMutual 401(k) Connection Issue)

:( Sometime in November, my connection to MassMutual failed, so I reset the account to no avail, then I deleted the online service and resigned. So the first box was SSN and then PW. If I used my SSN & PW, system would return CC-503. Then I tried input of my user ID in the SSN field, and then my PW, then the system would go to the next screen and texted me a verification code to my phone # in their system, so it obviously recognized the credential via user ID + PW. But soon as I entered the verification code, system would return CC-501.

Anyone has any idea? Thanks. :(

Best Answer

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @sclui56

    Thank you for the response, although I apologize that you have been unable to reach support.

    I would take a moment to follow the steps and information available here to enable pop-ups.

    If you still encounter issues, I have included a screenshot of what should open when selecting "Talk to Support."



    I hope this helps!

    -Quicken Tyka
    ~~~***~~~

Answers

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    edited December 2020
    Hello @sclui56

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    A "501"  error will require contact to support a review of the log files and possible escalation to resolve.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let them know how long you have been receiving this error. 

    Let us know how it goes!

    -Quicken Tyka


    ~~~***~~~
  • sclui56
    sclui56 Member
    Hi Tyka, thanks. I knew I had to contact support, except I cannot do so - when I click on "TALK TO SUPPORT" from https://www.quicken.com/support#windows, nothing happens once I dismissed the pop-up showing known issues, it doesn't redirect, just sits there.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @sclui56

    Thank you for the response, although I apologize that you have been unable to reach support.

    I would take a moment to follow the steps and information available here to enable pop-ups.

    If you still encounter issues, I have included a screenshot of what should open when selecting "Talk to Support."



    I hope this helps!

    -Quicken Tyka
    ~~~***~~~
  • sclui56
    sclui56 Member
    Thanks for the heads up on blocker.
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