"Retirement Access - Employee" (MassMutual 401(k) Connection Issue)

sclui56

:( Sometime in November, my connection to MassMutual failed, so I reset the account to no avail, then I deleted the online service and resigned. So the first box was SSN and then PW. If I used my SSN & PW, system would return CC-503. Then I tried input of my user ID in the SSN field, and then my PW, then the system would go to the next screen and texted me a verification code to my phone # in their system, so it obviously recognized the credential via user ID + PW. But soon as I entered the verification code, system would return CC-501.

Anyone has any idea? Thanks. :(

Quicken_Tyka

Hello @sclui56

Thank you for the response, although I apologize that you have been unable to reach support.

I would take a moment to follow the steps and information available here to enable pop-ups.

If you still encounter issues, I have included a screenshot of what should open when selecting "Talk to Support."



I hope this helps!

-Quicken Tyka

Quicken_Tyka

Hello @sclui56

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

A "501"  error will require contact to support a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let them know how long you have been receiving this error. 

Let us know how it goes!

-Quicken Tyka

sclui56

Hi Tyka, thanks. I knew I had to contact support, except I cannot do so - when I click on "TALK TO SUPPORT" from https://www.quicken.com/support#windows, nothing happens once I dismissed the pop-up showing known issues, it doesn't redirect, just sits there.

Quicken_Tyka

Hello @sclui56

Thank you for the response, although I apologize that you have been unable to reach support.

I would take a moment to follow the steps and information available here to enable pop-ups.

If you still encounter issues, I have included a screenshot of what should open when selecting "Talk to Support."



I hope this helps!

-Quicken Tyka

sclui56

Thanks for the heads up on blocker.