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Account will not stay checked in one step update

I have a single account (One of my discover card accounts) that will not stay checked on one step update. Every time I run one step update, the account is once again unchecked. My other Discover account along with all my other accounts are working fine. What could be causing this?

Answers

  • BK
    BK Member ✭✭✭✭
    edited December 2020
    In your One Step Update settings, you need to select Apply.
    - Q Win Deluxe user since 2010, US Subs R32.12
    - I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
    - Techie, Win10 Pro x64 20H2
  • Ben
    Ben Member ✭✭
    I noticed that apply button before and seemed like it was supposed to do exactly what you are saying. I've tried the following with no success:
    1 - Check the account, hit apply, close. Come back in, still not checked.
    2 - Check the account, hit apply, run the one step update. Come back in, still not checked.
    3 - Ran file validation, retried step 2, still not checked.
    4 - Deactivated account and removed all bank details. Re-activated with direct connect again (just like my other discover login). Still not staying checked.
  • BK
    BK Member ✭✭✭✭
    @Ben , That is very strange!  Sorry but I am out of ideas.  Unless someone else jumps in, I suggest that you contact/chat support: https://www.quicken.com/support#contact-support
    - Q Win Deluxe user since 2010, US Subs R32.12
    - I don't use Sync, Cloud, Mobile, Web, Bill Pay/Mgr, Tax
    - Techie, Win10 Pro x64 20H2
  • Ben
    Ben Member ✭✭
    @BK Thank you for commenting! I'll go that route next.
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