Home Quicken for Windows Errors and Troubleshooting (Windows)
Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

After Dec 17 update I got the log in window - it was blank! I can not enter my password to access Q.

When I opened Quicken 2019 this morning (Dec 17), I had an automatic update. There was no option for this update. When it was complete, Quicken opened with a log in window. This window was blank. I tried clicking on this window and typing in my password, but nothing happened.

There is no way to enter my password, therefore Quicken is not usable.

What do I do to get a login window with someplace I can enter my password.

No password entry means no Quicken. :s

Computer:
Alienware M15 R2
Win10 Pro 64bit
CPU i7 9750H
GPU RTX2080 Max Q
16GB RAM
1 TB SSD
Connected to the router by LAN cable

Best Answers

  • SherlockSherlock SuperUser ✭✭✭✭✭
    Accepted Answer
    I suggest you perform a clean uninstall, install and update.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken  To update Quicken, I recommend you download and apply the Mondo Patch: https://www.quicken.com/support/patching-updates-windows
    Quicken user since 1997
    Premier on Windows 10
  • SherlockSherlock SuperUser ✭✭✭✭✭
    Accepted Answer
    BH-g29476 said:
    I followed the steps that you recommended. I deleted Quicken and ran qcleanui. I renamed the quicken folder as the instructions said. I then installed from the quicken.exe file that I downloaded from the links that you listed. It started and asked me to select a file to open, which I did. Once it opened, it crashed. I repeated the process with the same result.

    Thanks for your help, but what should I do next?
    Before attempting to restore a Quicken file backup (or open an earlier copy of the Quicken File), I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    This other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file. 

    This is necessary because when we open or restore an another version of the Quicken file with the same file identifier, Quicken is not resetting the cloud account appropriately at this time.  I hope they will let us know when they have addressed this issue, but for now before opening another Quicken file that has the same file identifier embedded, delete the cloud account.  

    Note: Only File > New Quicken File... generates a distinct file identifier.  All other forms of creating Quicken file, copy the embedded identifier from another file.

    Quicken user since 1997
    Premier on Windows 10

Answers

  • SherlockSherlock SuperUser ✭✭✭✭✭
    Accepted Answer
    I suggest you perform a clean uninstall, install and update.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken  To update Quicken, I recommend you download and apply the Mondo Patch: https://www.quicken.com/support/patching-updates-windows
    Quicken user since 1997
    Premier on Windows 10
  • I followed the steps that you recommended. I deleted Quicken and ran qcleanui. I renamed the quicken folder as the instructions said. I then installed from the quicken.exe file that I downloaded from the links that you listed. It started and asked me to select a file to open, which I did. Once it opened, it crashed. I repeated the process with the same result.

    Thanks for your help, but what should I do next?
  • SherlockSherlock SuperUser ✭✭✭✭✭
    Accepted Answer
    BH-g29476 said:
    I followed the steps that you recommended. I deleted Quicken and ran qcleanui. I renamed the quicken folder as the instructions said. I then installed from the quicken.exe file that I downloaded from the links that you listed. It started and asked me to select a file to open, which I did. Once it opened, it crashed. I repeated the process with the same result.

    Thanks for your help, but what should I do next?
    Before attempting to restore a Quicken file backup (or open an earlier copy of the Quicken File), I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    This other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file. 

    This is necessary because when we open or restore an another version of the Quicken file with the same file identifier, Quicken is not resetting the cloud account appropriately at this time.  I hope they will let us know when they have addressed this issue, but for now before opening another Quicken file that has the same file identifier embedded, delete the cloud account.  

    Note: Only File > New Quicken File... generates a distinct file identifier.  All other forms of creating Quicken file, copy the embedded identifier from another file.

    Quicken user since 1997
    Premier on Windows 10
  • I have still not been able to get Quicken to operate in a stable fashion on my Alienware M15-R2.

    I decided to try re-installing Quicken on my Dell Latitude 5540. It had Quicken running on it, until I got the Alienware M15-R2 in Nov 2019.

    The 5540 is set up differently than the M15-R2:
    Win7 Pro
    i7 4600U
    16 GB DDR3L
    SSD 850 Pro 1 TB (V-NAND MLC)
    Geforce GT 720M 2 GB VRAM

    By the way, both computers are running Kaspersky Internet Security. In the past, I am aware that Kaspersky did not work well with Quicken.

    I ran QcleanUI before the re-install on the 5540. Then I installed the latest Quicken.exe download. I re-booted after the install.

    I started by first creating a new Quicken file. Then I re-booted and added my files from the M15-R2. After the re-boot, each QFile (3 total) loaded and ran normally.

    For the time being, I will keep Quicken on the Latitude 5540, since it is running and is stable.

    Thank for your help.
Sign In or Register to comment.