Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

First Horizon Bank OL 301-A Error

scottfmc Member ✭✭✭
Receiving 301-A error for several days now when attempting to send payments. Suggestions? I've tried to Reset and also to delete Online set-up an reactivate. Same error. 


  • scottfmc
    scottfmc Member ✭✭✭
    edited December 2020
    [Removed - Duplicate]
  • Quicken Anja
    Quicken Anja Moderator mod
    edited December 2020
    Hello @scottfmc,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    Next, please follow the troubleshooting instructions below in an attempt to resolve the OL-301-A error you are receiving.
    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press CTRL+Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.

    Let us know how it goes!
    -Quicken Anja
  • scottfmc
    scottfmc Member ✭✭✭
    Quicken 2020 R30.14 Build 27-1-30-14. Refreshing the Branding Profile was ineffectual. 
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @scottfmc,

    You may want to take a look at this guidance LINK.  Since you've tried the rebranding already, I suggest that you go directly to the bottom section "If this error occurs when trying to send an online payment".

    Let us know how that goes.


    Quicken H&B-Subscription - Ver. R29.20 - Build  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • scottfmc
    scottfmc Member ✭✭✭
    edited December 2020
    Thanks, but that's no help at all. Bank says Quicken. Quicken says Bank. [Removed - Language/Disruptive]
  • scottfmc
    scottfmc Member ✭✭✭
    Attempting to deactivate 3 related bank accounts and reset them up, but program crashes everytime I deactivate. This program has become the buggiest crap on the market. 
Sign In or Register to comment.