How long before error OL-301-A is resolved. All payments are rejected by bank.

None of my payments are accepted since the last Quicken update 12/15. Unlike some comments about Chase, none of mine work, nor do they go through anyway,

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @wxman68,

    Thank you for taking the time to reach out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please verify that you are running the latest R30.14 version of Quicken by navigating to Help > About Quicken? If not, then first, please update to the latest version by navigating to Help > Check for updates.

    Next, please follow the steps below to refresh branding and profile settings in an attempt to resolve this issue.
    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press CTRL+Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.

    Let us know how it goes!
    -Quicken Anja
  • wxman68
    wxman68 Member
    I tried the refresh, but I've tried twice before and didn't work. I do have the latest version. The only change is that instead of an error code and the statement that my request was rejected, it just says " an error has occurred." I hope this Is some improvement. Please let me know if there is anything else I could try. Thank you for your efforts.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @wxman68

    Thank you for the response and the additional details, although I apologize for the delay in a follow-up response.

    If you have not done so already, please take a moment to review the steps and information available here.

    If the trouble persists, you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you to request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with them may be necessary

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • UKR
    UKR SuperUser ✭✭✭✭✭
    please confirm the name of the bank you're having issues with.
    Some banks require a special setup step on their website, e.g.
    • Schwab: Logon to your Internet account at Schwab's website and make sure that in your profile, Security Center, "Third Party Access" is set to "Allow".
    A similar procedure applies to several other banks. Steps should be documented at the bank's website or available from their support center. 

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