Can't get by Sign in page?

Craig.......
Craig....... Member ✭✭
in Errors and Troubleshooting (Windows)
This is probably dumb... I just reinstalled R 25.1.1.8 and tried to open my old file and I get a sign in page. I can see my account up for a second in the background. I tried my old user name and took a guess at the password- nope. Tried to submit for password update and I get nothing, I need to get into this file for tax purposes- HOW? TIA

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  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Answer ✓
    I suggest you download and apply the Quicken 2016 R19.5 Mondo patch: http://www.quicknperlwiz.com/quickenpatches.html

    If the issue persist, I suggest you perform a clean uninstall, install and update while disconnected from the network.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. 
  • Craig.......
    Craig....... Member ✭✭
    Also unable to create a new account- page has no response.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Craig....... said:
    Also unable to create a new account- page has no response.
    As Quicken 2016 no longer supports Online Services, you would need to add a manual account (aka and offline account).  If I recall correctly, after selecting the account type, you should select Advanced Setup.
  • Craig.......
    Craig....... Member ✭✭
    > @Sherlock said:
    > I suggest you download and apply the Quicken 2016 R19.5 Mondo patch: http://www.quicknperlwiz.com/quickenpatches.html
    >
    > If the issue persist, I suggest you perform a clean uninstall, install and update while disconnected from the network.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. 

    Patch did the trick! Thanks so much! Merry/Happy :smiley:

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