I have been unable to update from Wells Fargo for 3 weeks

I read through problem solving and deactivated all of my accounts and tried to set up online updates again. I do get the screen with my accounts to select and match in Quicken. Once that is done it repeatedly asks for me to submit for an advanced access gode, I chose text each time and recieved the code. Last time it was 12 times getting and entering codes over 1.5 hours. This time (today) I have requested and recieved codes 8 times. Finally I get an error message - Quicken is having trouble connecting to Wells Fargo Bank. No error code: It says sorry, we encountered an error(It's not your fault).

Best Answer

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited December 2020 Accepted Answer
    Hello @JimL

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response. 

    An "It's not your fault" error will require you to contact support for a review of the log files and possible escalation to resolve.

    I would consider waiting until Monday and contacting support by phone for assistance with this error.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited December 2020 Accepted Answer
    Hello @JimL

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response. 

    An "It's not your fault" error will require you to contact support for a review of the log files and possible escalation to resolve.

    I would consider waiting until Monday and contacting support by phone for assistance with this error.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~
  • alanneibauer
    alanneibauer Member ✭✭
    have had this problem for a month now. for several weeks i received error messages that the update failed. then i started trying to create a new file/account and receive cc501 error that the fault is not mine and don't contact wells fargo about it.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited January 14
    Hello @alanneibauer

    A "501" error will also require you to contact Quicken support for a review of the log files for an escalation to resolve.

    I would consider waiting until Monday and contacting support by phone for assistance with this error.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka


    ~~~***~~~
  • After (literally) years of monthly downloads with no problems, Quicken Connect stopped downloading from Wells Fargo in December. All of my other bank accounts connect and download with no problem. I get a "synch error" message, so have tried to re-enter the bank password, etc. and re-establish connection. Using Quicken Deluxe 6..0.3 on Mac OS 10.15.7. Any tips?
  • JimL
    JimL Member
    With the latest update Wells Fargo is downloading again. Who knows for how long.
  • alanneibauer
    alanneibauer Member ✭✭
    I still cannot download from Wells Fargo Advisors...but WF Bank works. Trying to create a new file and add WFA still gives a message not to contact Wells Fargo about it. Extremely frustrating after years of using Quicken, and doubting it is worth continuing.
This discussion has been closed.