I just bought and download 2019 after my previous version quit working and it won't open

Hrboomer!

It shows up on my downloads but will not open, icon circle just keeps spinning

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/how-do-i-download-quicken-quickencom-after-i-buy-it

Hrboomer!

The download shows up but IT WILL NOT OPEN, the icon circle just keeps spinning.

Ps56k2

just to clarify - the downloaded item should be an EXE -

which is used to run and INSTALL the actual Quicken program.

https://download.quicken.com/windows/Quicken.exe

So, not sure what "icon circle" you are referring to ?

Hrboomer!

We just had to replace our hard drive and it seems that it is not letting me install Quicken. I have tried to trouble shoot, but can't find what it is asking for. I guess I will have to call the computer place.

Ps56k2

I guess it would help if you listed out exactly what you are doing,
and the results you are seeing...  

starting with the downloading of the Quicken installer from the Quicken website.

https://download.quicken.com/windows/Quicken.exe

- download EXE and saved to local disk ?
- click on the EXE to install the Quicken program ?
- does it install, finish, and create Q icons on your desktop ?
- click on the Q icon, and Quicken starts - or prompts for Quicken ID - or ?

Ps56k2

AND - as a separate question.... what do you mean it "quit working" -

... after my previous version quit working... 

thecreator

Hi @Hrboomer! ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

It would help if you give details, like from the FAQ:

Windows 10 Pro 32-Bit Build 18362.295
Quicken 2019 Home & Business R21.16
USA

See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

When the operating system was reinstalled, did you make sure that your Windows User Account, was the administrator?