Home› Before you Buy
Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Quicken.com under maintenance notice when trying to finalize payment for subscription

cjd614cjd614 Member ✭
in Before you Buy
I have been trying for four days to purchase an subscription upgrade for my 2016 Quicken Home & Business. Every time after I submit the payment, it does not process and instead takes me to a page that says Quicken.com is under maintenance. "Our website is currently undergoing maintenance. We should be back shortly. Thank you for your patience." My patience is running very thin after four days. I'm starting to think Quicken does not really want my business.

Answers

  • splashersplasher SuperUser ✭✭✭✭
    Have you tried clearing your browser cache or trying to do this on a different device?
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

  • cjd614cjd614 Member ✭
    Yes on clearing cache. No on different device, sort of. Also cannot get it to go through incognito, which sometimes has helped me in other similar situations. I had a Quicken support agent call me and they tried to do it on their end and had the same result. They advised me to call back Quicken support on Monday to get a more qualified technician.
  • thecreatorthecreator SuperUser ✭✭✭✭✭
    Hi @cjd614 ,

    Have you logged into your Quicken.com/My Account page at: https://www.quicken.com/
    Then clicked on Quicken at the top.
    Clicked Quicken for Windows which takes you to: https://www.quicken.com/compare
    Save 40% for New Subscription Members Today. Choose your Edition.
    Click Buy Now under your Edition.

    Make sure your Payment Method is selected. And Your Address is correct.


    thecreator - User of Quicken Subscription R30.21  USA & Quicken 2017 HBRP R20.5 USA
                       Windows 10 Pro 32 & 64-Bit Build 21296.1000
    also            Windows 10 Pro 64-Bit Build 19042.746

    Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • splashersplasher SuperUser ✭✭✭✭
    cjd614 said:
    Yes on clearing cache. No on different device, sort of. Also cannot get it to go through incognito, which sometimes has helped me in other similar situations. I had a Quicken support agent call me and they tried to do it on their end and had the same result. They advised me to call back Quicken support on Monday to get a more qualified technician.
    Shame they couldn't get you taken care of today, but at least they were being honest about their level of expertise.


    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

  • Mark A GeselschapMark A Geselschap Member ✭
    i agree -
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @cjd614

    Thank you for taking the time to visit the Community to post your question, although I apologize that you're experiencing this frustration.

    First, I see that your Quicken subscription was successfully renewed yesterday. So, the initial issue appears to be resolved.

    I wanted to clarify that phone support is not open over the weekend-- and support does not make calls out to customers unless previously scheduled and it would not be scheduled over the weekend when support is closed. 

    There are third-party support companies, found on search engines like Google or Bing, that are not affiliated with Quicken. It sounds as though it may be a possibility that this who you contacted.

    -Quicken Tyka

    ~~~***~~~
This discussion has been closed.