This discussion was created from comments split from: Can't update accounts from PNC again!.


  • pecpix
    pecpix Member
    edited January 3
    Thank you for your response. I still have the issue and have tried all suggestions on your site. I have also communicated with Quicken Support a couple of times and have completed their recommended troubleshooting process - not able to resolve the issue, they referred me to PNC.

     It is unusual that your customers have to get involved in solving Quicken connection issues but I am trying.

     Here is what is happening: when you attempt to send a bill payment to PNC the OL-293-A error occurs - this is consistent and has been happening with my direct connect since Dec 20;

    another example is: when you attempt to download transactions you get two selectable messages which are (1) download latest cleared transactions and balances and (2) bring my payment information up to date.  If you DE-SELECT the "bring payment information up to date" item you CAN successfully download transactions - otherwise, you get the OL-293-A error - the latter workaround is consistent.

     One more thing - I have a Wells Fargo account as well and there is no problem with using them with Quicken so it seems the problem is with PNC and whatever is built into Quicken to facilitate Quicken/PNC communication.

     It would be much appreciated if this can be resolved by Quicken and PNC. I am a Quicken user since the beginning but this issue has effectively caused me to lose confidence in Quicken as a bill payment product - I have had to make changes and sadly if this persists, it is making me consider not continuing my subscription...I would rather stay with Quicken. Thank you.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @pecpix

    Thank you for taking the Community to report this issue, although I apologize for the frustration that this has caused.

    If the issue is not resolved after following the steps usual steps, here, you will need to contact your financial institution to resolve this issue.

    Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    You may also request that support contact, PNC, with you to help better explain the issue.

    Please let me know how it goes!

    -Quicken Tyka
  • pecpix
    pecpix Member
    Thank you for the response. I have reached out to PNC and they say they need your IT group assistance. PNC has escalated this but I do not have a response back yet. I have recently de-activated the bill payment service for the PNC account that has been the problem, logged out of Quicken and back in, then re-activated the bill payment service - it worked once (first time in 2+ weeks). I will see if it works a couple more times and then perhaps it is resolved. I will let you know.