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Email Invoice/Report Errors - where do bounced emails get sent ?

David
David Member ✭✭
When I email a Customer Invoice, there does not seem to be a feature to advise me if the email address is invalid. I other email programs the invalid email is returned to sender as 'undeliverable' How does Quicken handle this

Answers

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 6
    I tried just sending a report using the "email icon" to invoke the Email screen.
    Sent it to myself, and looked at the email headers.... you could test this too...
    I don't think there is a good "Return-Path" for any bounced emails.
    I had CC'd my email report to a bogus email address, and it never came back.
    I sent an email directly to the bogus address - and it bounced as normal.
    I'ved XXX and ZZZ the actual email address.
    Return-Path: <[email protected]>
    [EDIT] - updated the topic title to better reflect the actual Q&A
    [EDIT] - I have also suggested this get moved
    to the more public section - Troubleshooting
    Quicken 2020 Deluxe - Subscription - Windows 10
  • David
    David Member ✭✭
    This is a MAJOR problem. If I send invoices to 20-30 customers and 1 or more have changed their email address without informing me, I will be waiting a long time for my money. Is there a workaround and is there any chance Intuit may fix the program?
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    The only workaround is to save an Invoice as a PDF and then email it yourself.
    Quicken Subscription HBRP - Windows 10
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    David said:
    any chance Intuit may fix the program?
    None since Intuit doesn't own Quicken any more.  The new company is called Quicken Inc.  They may (or not) fix it.

    It seems to me that what they need to do is set the "reply to" field in the email header.
    Right now most likely their server is set as the "from" address, and of course if it gets bounced back to that it is just going to be ignored.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • David
    David Member ✭✭
    I guessed that the pdf option was the 'fix'. What a pain !!!
  • David
    David Member ✭✭
    Quicken confirmed to me that it is a 'known issue' and they are 'working on it' !
This discussion has been closed.