I can not use my quicken program, Bugsplat error, Your program has encounter a problem and closes.

Every time I open Quicken program, it loads my account files and then closes and give an error from a Bugsplat thing.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Quicken crashes, hangs or loops at startup?

    Please try this:

    Reboot Windows.
    Close Quicken (or do not start it at all).
    Use Windows File Explorer to locate and rename your current Quicken data file, for example, if it's called Qdata.QDF rename it to QdataX.QDF
    Usually your file is located in your \Documents\Quicken folder.

    Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
    If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.

    • If you get to this point without Quicken crashing
      • click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
      • If the data file is beyond repair, try to restore your data file from the most recent Manual or Automatic backup. Go back to restoring successively older backups until you find a file that works
        https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
    • If you can't get Quicken to start at all,
      • uninstall Quicken using this procedure:
        http://www.quicken.com/support/using-qcleanui-uninstall-quicken
      • When done, reboot your computer and then reinstall Quicken from  your account at quicken.com or your installation CD or saved downloaded installation file and allow it to update to the latest available patch release level.

  • hillk03
    hillk03 Member
    edited January 9
    i am having similar issues It was strange that I couldn't get Quicken (13) to even load. I had to do Cntl Alt Delete to end task. took awhile to even find it.
  • rhen46
    rhen46 Member
    Quicken support did troubleshooting on my computer, files, and quicken program and decided that the program needed to be deleted and reinstalled.
    We did this and the problem is corrected. As of this date, it is working as it should. No more problems.
    Thank you Oscar of Quicken Support.
  • jjunger1
    jjunger1 Member
    Yesterday I followed the procedure as outlined above (rename file, start new, etc etc) finally got quicken to come up from backup and did update, processed transactions, and closed. Today the exact same issue. This all started after that last update, fix the bug. Dumps sent to you. You know this is happening often by the list about all Jan 8, 2021.
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