quicken will not open any qdf since updating.

dpshupe
dpshupe Member ✭✭
2 tickets - 8235594 8237069. have spend hours, with William, then more with Ivy. have used/repaired/validate file from computer, files from external hard drive. tried files that are several months old. nothing works. have uninstalled reinstalled, applied mondo patch at various timings. reboots galore. just got off phone with Noel & indicates it's my files - all of them nothing to do with quicken. & quicken can not help me!
dot net runtime error on another discussion that plainly shows qw.exe having an issue. if the problem is my file - Quicken should know this & display such.

in short Quicken support can not help me
- if i have to start over - there is no point in using quicken.

Log Name: Application
Source: .NET Runtime
Date: 1/8/2021 6:32:53 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DPSLaptop
Description:
Application: qw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at QuickenInteropNS.CQWAppManager.HandleFileOpen(RegTypeSelected)
at

Answers

  • dpshupe
    dpshupe Member ✭✭
    after update this am - quicken will not start using any data file.
  • dpshupe
    dpshupe Member ✭✭
    unfortunately no effort is allowing quicken to run ticket # 8235594. long afternoon with William
    have validated/fixed multiple files. have done the clean. have manually removed everything. reinstalled rebooted - restored from backup. tried various files. just installed quicken on new machine. NOTHING WORKS! i have found a .net runtime error for QW.exe can't post all as too long
    Log Name: Application
    Source: .NET Runtime
    Date: 1/8/2021 6:32:53 PM
    Event ID: 1026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DPSLaptop
    Description:
    Application: qw.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at QuickenInteropNS.CQWAppManager.HandleFileOpen(RegTypeSelected)
    at UseCases.Registration.ViewModels.RegistrationPages.RegistrationUpgradeOptionPageViewModel.UpgradeOptionSelectedExecuted()
    at Quicken.Interface.Commanding.DelegateCommand.Execute(System.Object)
    at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(System.Windows.Input.ICommandSource, Boolean)
    at System.Windows.Controls.Primitives.ButtonBase.OnClick()
    at System.Windows.Controls.Button.OnClick()
    at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(System.Windows.Input.MouseButtonEventArgs)
    at System.Windows.UIElement.OnMouseLeftButtonUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
    at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
    at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
    at System.Windows.UIElement.OnMouseUpThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(System.Delegate, System.Object)
    at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
    at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
    at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
    at System.Windows.UIElement.RaiseEvent(System.Windows.RoutedEventArgs, Boolean)
    at System.Windows.Input.InputManager.ProcessStagingArea()
    at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
    at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
    at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
    at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
    at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
    at <Module>._WinMainCRTStartup()


    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-01-08T23:32:53.2734957Z" />
    <EventRecordID>11873</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DPSLaptop</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Application: qw.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at QuickenInteropNS.CQWAppManager.HandleFileOpen(RegTypeSelected)
  • dpshupe
    dpshupe Member ✭✭
    another ticket - 8237069; not sure why CS didn't use the previous ticket # however after many more attempts of reinstall, reboot, patch. Quicken still refuses to open my qdf. upon entering password - i receive bugsplat. of course tried a couple of older backups etc. have done repairs/validations that appear indicate all is fine. will be talking with another CS on Monday - to attempt to open. so far about 8 hours spent on this to no avail.
  • System
    System Member ✭✭✭✭
  • UKR
    UKR SuperUser ✭✭✭✭✭
    I'm beginning to think it might be time for you to reinstall .Net Framework or, if this doesn't work, refresh/reinstall Windows altogether.
  • dpshupe
    dpshupe Member ✭✭
    .net framework fix is worth trying.
  • dpshupe
    dpshupe Member ✭✭
    .net repair didn't change anything
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser, Windows Beta ✭✭✭✭✭
    Have you done a QCleanUI uninstall or just a Windows uninstall?
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • dpshupe
    dpshupe Member ✭✭
    Thanks Rocket! YES have done numerous iterations of manually removing, windows removal - patches before after + reboots. quicken doesn't like any of my qdfs or backups - though it will go through repair & validation etc. have gone back couple of months in fact. Makes no sense. After having last customer service rep indicate i'd just have to start over - have decided I will no longer use quicken. really leaves me in a bind being unable to pull the 2020 data i was counting on
  • dpshupe
    dpshupe Member ✭✭
    Rocket -& yes - have done the qcleanui several times - as your post asked.
  • Hello @dpshupe

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd you're not able to import any QDF files in. If you wouldn't mind could we try in a test file to see if we're able to import some of those? I know you've tried with support but I haven't seen if that's been tried just yet. Another question that I'm wondering is have you tried moving your file onto a different computer if you have one available and testing to see if that worked as well? I know these aren't solutions but they help isolate the issue a bit more to try tracking down more information about the netruntime error you keep getting. You can find the test file step on the third step.

    https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get a chance let us know if you're able to find anything.

    Thanks,

    Quicken Francisco


  • dpshupe
    dpshupe Member ✭✭
    HI - thanks for your interest. Ivy did have me upload a current qdf (not sanitized) ticket # 8237069.
    as part of troubleshooting i did load quicken onto another computer to no avail.

    quicken will let me 'start over' I can add an account (bogus one that i indicated was not connected ). I can close & reopen.

    quicken fails everytime upon entry of my password on any of my old qdfs & qdf backups.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @dpshupe

    Thank you for taking the time to visit the Community to post your issue.

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



    -Quicken Tyka
    ~~~***~~~
  • dpshupe
    dpshupe Member ✭✭
    Words of Wisdom Folks - don't just rely on your backups to be able to save you. run incremental reports & export data just in case. I have now lost 2020 & have made the decision to no longer rely on quicken. All but one of the support team were extremely helpful & this is not a reflection on them.
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