I am cancelling Bill Manager.
kathylair Member ✭✭
edited January 11 in Paying Bills, Online Billers & Reminders (Windows)
Bill Manager has been problematic since it was launched. I have incurred late charges and interest costs because payments, even on-line payments, were not made and I was notified on the due date. The final straw this month was two check payments to two different vendors have never made it to the vendors. Support tells me on one call that they are tracing the payment and I should hear back in 2-3 days. On the second call that I made regarding these payments they tell me that they cannot trace payments and that I should cancel the checks (and incur the costs of that) and reissue the checks. More costs incurred. I spend a fair amount of time each month trying to track payments and ultimately end up going to the vendor website to make an auto pay. It is safer to set up auto payments on the vendor website. I am very disappointed in the role out of the service by Quicken and I am tired of the continuous follow up. Customer Support cannot make up for a poor system.