you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering what exactly is causing this issue. How long have you been experiencing it? Was it in the most recent patch this has been happening? One thing we can attempt here would be a mondo patch.
https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-productOnce you've tried this let us know how it goes! Depending how it goes we'll see what we can try next.
After adding an account, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file.
Follow the steps below to switch files:
Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.
Let us know how it goes!
Rick Fisher said:
The procedure was full of holes. The MSI clean failed because there were no MSI files. The rename failed because there were no such files to be renamed. The clean program seemed to work and I ran it twice. I also deleted and reloaded Quicken twice. Q still fails when looking for the scanner. The message is different, no BUGSPLAT. I sent two error reports. Please help.