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Unable to connect to My529 (Utah Educational Savings Plan)

"During the last online session, Quicken encountered an online error [OL-297-A]. Quicken is unable to establish an Internet connection. This may be due to a temporary server outage or your computer's settings.".
My529 says they have contacted Quicken (also a Quicken for Mac problem). Any info on a resolution?
My529 says they have contacted Quicken (also a Quicken for Mac problem). Any info on a resolution?
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Answers
Hello @Pam
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Generally with 297 errors there's not much we can do on Quickens side as the error is related to the FI's server as it's a direct connect issue. That being said there's a couple of things we can try here is in an article I'll leave down below.
https://www.quicken.com/support/error-when-using-online-services-ol-297
Once you have a chance try out the steps in the article let us know if you're able to connect.
Thanks,
Quicken Francisco
2. my529-UESP
3. Yes, this account has worked with no issue for over 8 years on multiple versions of Quicken. Looks like last successful download was on 1/4/21.
Can you tell me which "error message" you are getting?
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
That error code is usually completely unrelated to any potential 2FA issue and Quicken generally works with 2FA. Given that you have been able to download for many years, it is more likely that the 529 plan changed something(s) that is/are preventing Quicken from connecting. Your best bet is to contact the plan and complain. The only potential other option would be to see if you can ownload a QFX file from the site and import that into Quicken.
Let us know how this works out.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
https://community.quicken.com/discussion/7885988/error-with-my529-org-invalid-certificate
(sorry don't know how to hyperlink)
Hello all,
Thank you for taking the time to visit the Community to post your issue, although I apologize that you are experiencing this trouble
At this time, there is no listed alert or known issue with My529, although I see that there are a handful of members here reporting issues with them.
As this Community is mainly user to user, we do not have the necessary tools to review log files and create escalations for online banking issues.
I would recommend contacting support directly for assistance. Support has the tools to generate help tickets, which the Community does not have. Tickets help gauge user impact which can then be used to open a ticket with our service providers if necessary.
https://www.quicken.com/support#contact-support
Please be sure to communicate to support how long you have been experiencing this issue.
Thank you,
-Quicken Tyka