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My online balance is not correct

My online balances have not updated since January 6. It is current on transactions but not reconciling correctly because of the incorrect online balance. It has worked correctly up to this point.
0
Answers
Can you provide some additional information to help us understand the problem? What's the name of the financial institution? When you attempt to update the account, do you receive an error code, and if so, what is the code? Are all transactions in the account cleared (i.e. - are there any blanks in the Clr column)?
Get back to us and we'll go from there.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
Hello @rcanen
Thank you for reaching out on the community and telling us about your issue. Recently someone else was having this issue as well and it looks like they were able to solve this by deactivating and reactivating the account I'll leave steps below on how to do so.
First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.
https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.
https://www.quicken.com/support/reactivating-deactivated-account
Once you've done this let us know how it goes! Depending what you're able to find we'll see what we can try next.
Thanks,
Quicken Francisco
Thanks for the update. Based on information for other community members having similar issues, I would suggest that you first close Quicken and restart your computer. Once you restart and then open Quicken, if you are still getting the CC-800 error message and are still having the issues you described above - try the deactivate and reactivate process one more time.
Let me know how that goes.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
Thank you for the response and the additional details, although I apologize that the trouble continues to persists.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the tools to review and research this issue further.
Thank you,
-Quicken Tyka
> @Quicken Francisco said:
> Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.
I'm hoping that you do not mean what you wrote. I assume that you mean not deactivating any account, but only deactivating online connection as in the article linked, and not "all" accounts, but only the mis-behaving accounts.
With that tentative understanding, I tried this (including restarting Quicken several times along the way), but it did not help. The online balance on Amazon Visa has not changed. I then tried a reset but that made no difference.
For what it's worth, I have had no such problem with another Chase Visa account.
I will try contacting support as suggested by @Quicken_Tyka