Unable to load Quicken for Win10; Bug Splat

I have latest version of Quicken Premier on Win10; in last few days suddenly unable to load my File; every time I try, I get a pop-up Bug Splat Crash Report and asks me to send the report. Question: 1) was Bug Splat installed by Quicken ? 2) I tried reinstalling Quicken, from file download from Quicken site (have subscription), but still get the pop-up. Any suggestions, I could try, until phone support is available Tuesday? Thanks.


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    1) The Bug Splat executable and DLL are included in Quicken's installed program folder.
    2) If Quicken opens while pressing the Ctrl key, I suggest restoring a backup of the Quicken file.

    Before attempting to restore a Quicken file backup (or open an earlier copy of the Quicken File), I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    This other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file. 

    This is necessary because when we open or restore an another version of the Quicken file with the same file identifier, Quicken is not resetting the cloud account appropriately at this time.  I hope they will let us know when they have addressed this issue, but for now before opening another Quicken file that has the same file identifier embedded, delete the cloud account.  

    Note: Only File > New Quicken File... generates a distinct file identifier.  All other forms of creating Quicken file, copy the embedded identifier from another file.