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Opening balance resets to zero

This discussion was created from comments split from: Bank reconciliation open balances frequently off.

Comments

  • svpetne
    svpetne Member
    I really wonder if there is a bug because in my checking account the opening balance was reset to zero more than once, and I know I didn't do it. The third option the help gives me is that there is a corrupt file. What could cause the file to be corrupted - is it something I can prevent? Another account had the beginning balance changed. I had to open an old file and then see the correct beginning balance and re-enter that into my working file. I know I didn't change it. So what other things can cause this to happen (nobody else accesses this quicken file).
  • svpetne
    svpetne Member
    > @svpetne said:
    > I really wonder if there is a bug because in my checking account the opening balance was reset to zero more than once, and I know I didn't do it. The third option the help gives me is that there is a corrupt file. What could cause the file to be corrupted - is it something I can prevent? Another account had the beginning balance changed. I had to open an old file and then see the correct beginning balance and re-enter that into my working file. I know I didn't change it. So what other things can cause this to happen (nobody else accesses this quicken file).

    Just to be clear, this happened without a reconciliation step.
  • rcanen
    rcanen Member
    I'm having a similar issue as my opening balance was changing causing my balance to be incorrect. It was reducing my opening balance when certain transactions were entered by the same amount as the transaction. I was able to figure it out by doing what you did and opening an old back up. I just corrected the opening balance and will see if it happens again.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Just a shot in the dark ...

    Are you Syncing to Mobile/Web?
    AND do you use the Mobile app on your smartphone or the Quicken on the Web feature?

    If you answer "no" to both, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

    If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Log out of your mobile app, then do this on your desktop / laptop:

    How to reset Sync to Cloud

    1. Go to Edit / Preferences / Mobile and Web
    2. Click the "Reset your cloud data" link and follow the instructions until it is complete.

    How to turn off Sync to Cloud for the current data file

    1. Go to Edit / Preferences / Mobile and Web
    2. Change the Sync radio button and set it to OFF

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