Blank Biller Entries after Update [edited]

FFRacer

Just upgraded to 31.5 and my stored Bills/Billers list has scores of blank Biller entries! All have status of DONE. Many are blank billers with $0, but some are blank Billers with various $ amounts. It appears I can delete these manually but there are probably 50-80 lines to work on if I take this approach!

The upgrade process included a "File conversion" status so it appears that this process may be faulty...

vsayegh

I'm having the same issue.

Quicken Francisco

Hello @vsayegh

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd that the update caused these issues. If you wouldn't mind could we try to restore a backup from pre update to see if we're able to get those billers to go back to normal. I'll leave a link down below on how to restore a backup as well.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Once you get a chance let us know if you're able to get the billers back if not let us know and we'll see what we can try next.

Thanks,

Quicken Francisco

FFRacer

Francisco, thx for writing. I had gone ahead and manually deleted the bogus biller entries - took about an hour. I then ran a Validate/repair and all was OK. system working normally at this point.

Perhaps I could have run Validate first and that would have fixed the bad entries as well. Or, tried the restore from backup and updated again, but I do not take that path.

I do strongly believe it was caused by the file conversion process for the update to 31.5 - I had no bad entries before that.

Mark

Richard Troy

I had this same issue for about six weeks, beginning in December.  Turns out the repeated blank billings originated with a credit union I had ceased doing business with last year.  I had hidden, but not closed that account.  Once I closed the account earlier this week, the blank billings disappeared.