Quicken on the Web sometimes shows negative balance

Using Quicken on the web with Chrome browser I sometime see a negative balance, when the balance is actually not negative. If I refresh the browser it sometimes corrects this.

Answers

  • Quicken Diana
    Quicken Diana Moderator, Employee mod

    [email protected]Timothy Barr

    Thank you for posting in the Community though I’m sorry that you’re experiencing this issue. When an incorrect balance is presented, we usually look to the transactions to be sure that everything is accurate, though it doesn’t sound like that is a factor in this issue.

    You mentioned that refreshing the browser sometimes fixes the issue. The times that it doesn’t, do you notice an incorrect transaction amount, or something missing?  

    Try accessing Quicken on the Web from a different browser and see if the behavior continues. Let us know how it goes.

    Thank you

    Quicken Diana


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