Community will not allow verify of new email address

leishirsute
leishirsute Member ✭✭✭✭
My current email address has been discontinued.
So I went into profile to change to a working email address and the community is attempting to send the verification to the old (nonworking) email address.
I'm getting a email rejected notice on the new email address.
However, I am able to log into quicken using the new email address.
Please fix this.
The old email address was [removed - email]
The new email address is [removed - email]
The community will not let me update my profile because an email verification is pending according to the popup when logged into the community.
I cannot verify the email because it is going to the old email address.

Please advise
Quicken Deluxe Subscription; Windows 10 Pro 64-bit

Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Quicken Subscription HBRP - Windows 10
  • leishirsute
    leishirsute Member ✭✭✭✭
    I'll try support but I thought they were for Quicken problems, not community problems. Also, Community monitor has fixed problems for me in the past.
    Quicken Deluxe Subscription; Windows 10 Pro 64-bit
  • leishirsute
    leishirsute Member ✭✭✭✭
    edited January 23
    I chatted with support and they said that a moderator on the community would have to fix the issue.  How does someone contact a moderator on the community?
    Quicken Deluxe Subscription; Windows 10 Pro 64-bit
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    I flagged your post for a mod.
    Quicken Subscription HBRP - Windows 10
  • leishirsute
    leishirsute Member ✭✭✭✭
    I flagged your post for a mod.
    Thank you.
    Quicken Deluxe Subscription; Windows 10 Pro 64-bit
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @leishirsute,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize for the trouble.

    I went ahead and updated your profile for you and marked it as verified and your new email as confirmed. If you experience or notice any further issues going forward, please don't hesitate to reach back out!

    Thank you.
    -Quicken Anja
  • leishirsute
    leishirsute Member ✭✭✭✭
    Thank you.
    Quicken Deluxe Subscription; Windows 10 Pro 64-bit
  • Quicken Anja
    Quicken Anja Moderator mod
    You're welcome! Happy to help. :)
    -Quicken Anja
This discussion has been closed.